Experienced Customer Service Representative for Personalized Travel Experiences at blithequark

Join the blithequark Team: Crafting Unforgettable Travel Experiences

At blithequark, we're passionate about travel and dedicated to helping others create lifelong memories. As a family-owned agency, we pride ourselves on delivering customized and personalized services for a wide range of travel experiences. We're now seeking a talented Customer Service Representative to join our team and help us build strong relationships with our clients.

About the Role

As a Customer Service Representative at blithequark, you'll be the face of our company, working closely with clients to understand their needs and preferences. Your goal will be to provide exceptional service, turning one-time sales into repeat clients and driving business growth. You'll work in a dynamic environment, arranging travel packages, managing bookings, and ensuring that every client has an unforgettable experience.

Key Responsibilities

• Arrange customized travel packages, including sports events, concerts, theatre, theme parks, tours, and excursions for families, couples, singles, and businesses
• Determine customer needs and preferences, such as schedules, costs, and payment plans
• Plan and book event packages, including travel, hotel, flights, rental cars, and special events
• Manage client relationships, ensuring high levels of customer satisfaction and retention
• Utilize problem-solving skills to resolve any issues that may arise during the booking process or during travel
• Maintain organization and attention to detail when managing multiple client bookings and schedules
• Develop and maintain a strong understanding of our services and offerings to make recommendations to clients

Essential Qualifications

We're looking for individuals with a passion for delivering exceptional customer service and a keen interest in the travel industry. While prior experience is not necessary, you'll need:

• Excellent communication and interpersonal skills
• The ability to work in a fast-paced environment and manage multiple tasks simultaneously
• Strong problem-solving skills and attention to detail
• A customer-centric approach, with a focus on building strong relationships
• Basic computer skills and the ability to learn our systems and software
• To be at least 18 years old and a resident of the USA or Mexico

Preferred Qualifications

While not required, having prior experience in customer service, sales, or the travel industry can be beneficial. Additionally, having knowledge of travel industry software and systems can be an asset.

Skills and Competencies

To succeed in this role, you'll need to possess:

• Customer Service: A strong understanding of customer service principles and practices
• Communication: Excellent verbal and written communication skills
• Sales Experience: The ability to identify sales opportunities and make recommendations to clients
• Customer Relations: A customer-centric approach, with a focus on building strong relationships
• Organization: The ability to manage multiple tasks and prioritize effectively
• Budget Management: Basic understanding of budget management principles
• Problem Solving: Strong problem-solving skills and attention to detail
• Scheduling: The ability to manage schedules and make bookings
• Relationship Building: A focus on building and maintaining strong relationships with clients
• Relationship Management: The ability to manage and maintain client relationships
• Customer Retention: A focus on delivering exceptional service to drive customer retention

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our team members grow and develop their skills. As a Customer Service Representative, you'll have the opportunity to:

• Develop your knowledge of the travel industry and our services
• Improve your customer service and sales skills
• Take on additional responsibilities and contribute to the growth and success of our company
• Participate in ongoing training and development programs

Work Environment and Company Culture

At blithequark, we pride ourselves on our family-friendly culture and dynamic work environment. As a remote Customer Service Representative, you'll have the flexibility to work from home and enjoy a healthy work-life balance. We're committed to providing a supportive and inclusive work environment that fosters growth and development.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Full training provided
• Flexible scheduling, with part-time and full-time hours available
• No experience necessary – we'll train the right candidate
• Travel perks and industry discounts
• Commission pay (80%) with residual option

Join Our Team

If you're passionate about delivering exceptional customer service and have a keen interest in the travel industry, we want to hear from you. At blithequark, we're committed to building strong relationships with our clients and creating unforgettable travel experiences. Apply now to join our team and start your journey with us!