Bilingual Customer Services Representative - Spanish and Portuguese Speaker: Providing World-Class Support in Diabetes Care

Join blithequark and Be Part of a Life-Changing Journey in Healthcare Technology

At blithequark, we're on a mission to alleviate pain, restore health, and extend life. We're a global team of 90,000+ passionate individuals who are engineers at heart, putting ambitious ideas to work to generate real solutions for real people. Our commitment to diversity, equity, and inclusion drives us to build a workforce that reflects our patients and partners, and we're looking for talented individuals to join our team!

A Day in the Life: Making a Difference in Diabetes Care

As a Bilingual Customer Services Representative - Spanish and Portuguese Speaker, you'll be part of a diverse team of innovators who bring their unique perspectives and experiences to work every day. In this hybrid role, you'll work 2 days from our office in Watford and 3 days from home, providing safe and accurate technical support and guidance to customers using blithequark Diabetes products and services.

Key Responsibilities:

• Providing efficient and timely technical support to customers, including patients, blithequark personnel, and other healthcare professionals
• Resolving technical queries using an array of troubleshooting tools and ensuring all details are recorded within our Customer Relationship Management (CRM) database
• Exceeding customer expectations when handling and resolving inquiries, striving for first contact resolution, and offering a world-class service
• Gaining in-depth therapy and product knowledge, understanding Call Management and Quality Management, as well as Troubleshooting
• Collaborating with the customer services team to ensure seamless customer experiences and identify opportunities for improvement

Required Knowledge and Experience:

To succeed in this role, you'll need:

• Great communication skills (verbal and written) in Spanish, Portuguese, and English
• Ability to remain calm and demonstrate resilience during pressurized situations
• Computer literacy with experience using MS Office suite (Word, Excel, Outlook) and a CRM system
• Ability to effectively multi-task (navigate between programs to access customer data and input text whilst providing real-time care instructions)
• Basic to intermediate level of math skills required to assist customers with their vital statistics

What We Offer:

At blithequark, we're committed to our employees' lives and recognize their contributions. We offer:

• A competitive salary and flexible benefits package
• A wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage
• Opportunities for career growth and professional development
• A dynamic and inclusive culture that welcomes the challenge of life-long learning
• A commitment to diversity, equity, and inclusion, and a culture of belonging

Career Growth Opportunities and Learning Benefits:

At blithequark, we're dedicated to helping our employees grow and develop their careers. As a Customer Services Representative, you'll have access to:

• Comprehensive training programs to enhance your product knowledge and customer services skills
• Opportunities for career advancement and professional growth
• Mentorship and coaching from experienced professionals
• A culture that encourages innovation, creativity, and experimentation

Work Environment and Company Culture:

At blithequark, we pride ourselves on our dynamic and inclusive culture. Our office in Watford is a vibrant and collaborative environment that fosters creativity, innovation, and teamwork. As a hybrid role, you'll have the flexibility to work from home 3 days a week, allowing you to achieve a better work-life balance.

Compensation, Perks, and Benefits:

We offer a competitive salary and flexible benefits package, including:

• A short-term incentive plan, known as the blithequark Incentive Plan (MIP)
• A range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage
• Opportunities for career growth and professional development

Join Our Team and Make a Difference:

If you're a motivated and compassionate individual with a passion for delivering world-class customer service, we want to hear from you! As a Bilingual Customer Services Representative - Spanish and Portuguese Speaker, you'll be part of a team that is making a real difference in the lives of people with diabetes. Apply now to join blithequark and be part of a life-changing journey in healthcare technology!

We are an equal opportunities employer and welcome applications from diverse candidates. We are committed to providing reasonable accommodations for qualified individuals with disabilities and will provide adjustments to the recruitment process as needed.

If you need assistance completing your application, please don't hesitate to reach out to our HR team.