Experienced Evening Customer Care Associate - Full-time Opportunity with 10% Rate Differential at blithequark

Join the Award-Winning Team at blithequark

Are you passionate about delivering exceptional customer service and making a difference in people's lives? Do you thrive in a fast-paced environment and are committed to growing your career in the health industry? Look no further than blithequark, a leading provider of health advocacy, navigation, well-being, and integrated benefits programs. As part of Teleperformance in the US, blithequark was named #95 in the 2024 'Fortune 100 Best Companies to Work For®' in the USA by Great Places to Work (GPTW®).

About blithequark

At blithequark, employees enjoy helping people every single day. With a supportive and friendly team, comprehensive training programs, and opportunities for growth and development, blithequark is an ideal place to build a successful career. As a pioneer in the health advocacy industry, blithequark has been providing expert support to help members navigate the complexities of healthcare and achieve the best possible health and well-being for over 20 years.

Key Responsibilities

• Answer a variety of incoming calls from members regarding their healthcare questions and other inquiries
• Build rapport with callers using a friendly, courteous, and professional manner
• Verify/collect demographics and update systems as necessary
• Determine and execute the best resolution to assist the member based on their needs or requests
• Connect members to appropriate areas both internally and externally
• Manage tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers, and other vendors
• Perform other duties and projects as assigned by management

What You'll Need

Minimum Requirements

• High School Degree or GED required
• Associate's degree with major coursework in business administration, liberal arts, public health, healthcare management, or a related field preferred
• Customer Service experience preferred
• Strong Communication skills
• Problem-solving/issue resolution
• Multitasking skills

Preferred Qualifications

While not required, having experience in the healthcare industry or a related field can be beneficial. Additionally, having certifications or specialized training in customer service or a related area can be an asset.

What We Offer

Comprehensive Benefits Package

At blithequark, you'll have the ability to pursue your ambitions and grow your career. We've got you covered with a total rewards package that includes:

• Robust Medical coverage
• Dental & Vision benefits
• Tuition assistance
• 401(k) savings plan with company match
• Paid time off (PTO)
• Paid holidays
• Employee Assistance Programs
• Wellness Programs

Competitive Pay and Work Schedule

The hourly rate for this position starts at $16.00, with a 10% rate differential for evening shifts. The full-time schedule is 40 hours/week, Monday - Friday, with two available evening shifts: 1:00 to 9:30 pm EST and 1:30 to 10:00 pm EST. Occasional overtime may be required.

Career Growth and Development

At blithequark, we're committed to helping you grow and develop your career. With comprehensive training programs, opportunities for advancement, and a supportive team, you'll have the resources you need to succeed. Many of our supervisors are promoted from within the company, and we're dedicated to helping you achieve your career goals.

Work Environment and Company Culture

As a work-from-home associate, you'll deliver a positive experience that solves members' needs and challenges while working to resolve issues. blithequark provides all work equipment and a comprehensive new-employee training program to help you develop the knowledge and skills that will set you up for success in your role and in supporting our members.

blithequark is an Equal Opportunity Employer that values diversity and is committed to the principles of Equal Employment Opportunity. We respect and value diversity and do not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service and veteran status, physical or mental disability, or any other factor not related to job requirements.

Why Choose blithequark?

By joining blithequark, you'll become part of a team that's dedicated to making a difference in people's lives. With a focus on delivering exceptional customer service, providing expert support, and leveraging cutting-edge technology, blithequark is a leader in the health advocacy industry.

If you're passionate about delivering exceptional customer service, making a difference in people's lives, and growing your career in the health industry, we encourage you to apply for this exciting opportunity at blithequark.

Don't miss out on this chance to join our award-winning team and build a successful career. Apply today!