Experienced Remote Call Center Representative - Data Entry & Patient Enrollment Specialist at blithequark

Join blithequark as a Remote Call Center Representative and be part of a pioneering healthcare and retail organization

At blithequark, we're dedicated to making a positive impact on the lives of our customers and the communities we serve. As a leading integrated healthcare, pharmacy, and retail organization, we're committed to providing top-notch services and support to our clients. We're now seeking an experienced and skilled Call Center Representative to join our team in a full-time remote capacity.

About the Role

As a Call Center Representative at blithequark, you will play a vital role in our customer service and patient enrollment processes. You will be responsible for handling a high volume of customer inquiries, resolving data entry-related exceptions, and providing support to pharmacists and other stakeholders. This is an exciting opportunity to work in a dynamic and fast-paced environment, with the flexibility of working from home.

Key Responsibilities

• Utilize blithequark's data entry guidelines and processes to enroll new patients by entering information into the appropriate system.
• Handle patient prescription requests within HIPAA guidelines and enter refill orders for processing.
• Research and resolve missing prescription data, and interpret clinical abbreviations (SIG codes).
• Resolve all data entry-related exceptions, and make outbound calls to prescribers and patients as necessary.
• Handle correspondence with patients (inbound calls, visits, messages) and resolve outbound calls to guarantors and others to obtain information, gain override approval, or otherwise resolve third-party oddballs.
• Provide support to pharmacists, both in-office and in other locations, and identify and communicate issues to senior-level staff as appropriate.
• Obtain and maintain a valid professional license or certification within the first 90 days of employment.

Essential Qualifications

• High School Diploma or GED.
• Basic level PC skills, including startup and shutdown procedures, using the mouse, starting and closing programs, switching between programs, saving files, printing reports, and accessing data online.
• Basic web browsing skills, including opening a browser, typing in URLs, using a search engine, bookmarking a webpage, navigating using back/forward/stop buttons, and completing forms online.
• Intermediate-level keyboarding skills (at least 25 WPM, typing by memory, formatting documents).
• Effective written and verbal communication skills.
• 18 years old or older.

Preferred Qualifications

• At least 1 year of pharmacy specialist experience in a retail or call center environment.
• A minimum of 1.5 years as a pharmacy specialist with certification/registration by the State Board for Pharmacy or a widely recognized certification agency.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and assessment of customer satisfaction.
• Intermediate to advanced-level keyboarding skills (at least 35 WPM, typing by memory, formatting documents).
• Proficiency in both Spanish and English.

What We Offer

At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a remote Call Center Representative, you will have the opportunity to work from the comfort of your own home, with a competitive hourly salary ranging from $25-$35. You'll also be entitled to a range of benefits, including professional development opportunities, and a dynamic work culture that values diversity and inclusion.

Career Growth Opportunities

As a Call Center Representative at blithequark, you'll have the opportunity to develop your skills and expertise in a fast-paced and dynamic environment. You'll be able to take on new challenges, and advance your career through our training and development programs. We're committed to helping our employees grow and succeed, and we're excited to see the impact you'll make.

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and supportive work culture. We're committed to creating a work environment that is welcoming and inclusive, and that values diversity in all its forms. As a remote employee, you'll be part of a global team that is passionate about making a positive impact on the lives of our customers and the communities we serve.

Compensation and Benefits

We're offering a competitive hourly salary ranging from $25-$35, depending on experience. You'll also be entitled to a range of benefits, including professional development opportunities, and a dynamic work culture that values diversity and inclusion.

Equal Opportunity Employer

blithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from candidates with disabilities, veterans, and other underrepresented groups.

Join Our Team

If you're a motivated and experienced Call Center Representative looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. With our commitment to diversity, inclusion, and employee development, we're confident that you'll thrive in our dynamic and supportive work environment.

Apply Now!