Remote Customer Service Representative for Maryland Health Connection at blithequark - Full-time Opportunity with Comprehensive Benefits

Join blithequark's Dynamic Team as a Remote Customer Service Representative

Are you a detail-oriented and customer-focused individual looking for a fulfilling career opportunity? Do you reside in Maryland and have a passion for delivering exceptional service? blithequark is seeking a skilled Remote Customer Service Representative to join our team in supporting the Maryland Health Connection (MHC) initiative. As a key member of our Customer Support Center (CSC), you will play a vital role in providing information and assistance to individuals, families, small group employees, and brokers regarding eligibility and enrollment for Medicaid and Qualified Health Plans on the Exchange.

About blithequark and the Maryland Health Connection

blithequark is committed to delivering high-quality services that make a positive impact on the lives of Maryland residents. The Maryland Health Connection is a state-based health insurance marketplace that provides a platform for individuals and families to explore and enroll in health insurance plans. As a Remote Customer Service Representative at blithequark, you will be an integral part of the CSC, working closely with various stakeholders to ensure seamless delivery of services and support.

Key Responsibilities

• Provide exceptional customer service and support to individuals, families, small group employees, and brokers via phone, email, or other communication channels.
• Assist customers with eligibility and enrollment for Medicaid and Qualified Health Plans on the Exchange.
• Utilize the State's eligibility and enrollment portal and Customer Relationship Management (CRM) software to perform tasks and duties.
• Respond to customer inquiries and resolve issues in a timely and professional manner.
• Maintain accurate and up-to-date knowledge of MHC policies, procedures, and programs.
• Participate in ongoing training and quality improvement initiatives to ensure delivery of high-quality service.
• Meet productivity and quality standards while maintaining a high level of customer satisfaction.

Essential Qualifications

To be successful in this role, you must:

• Be a resident of the state of Maryland.
• Have prior call center experience, with a strong background in customer service.
• Possess a personal computer with at least an i5 processor or higher and a high-speed internet connection.
• Be available for a QC Interview with the Client during the week of September 16-20th and attend the Real Job Preview on September 27th.
• Pass a State Policy Exam with a score of 80% or higher.

Preferred Qualifications

While not mandatory, the following qualifications are highly desirable:

• Experience working with CRM software and eligibility and enrollment portals.
• Knowledge of health insurance plans, Medicaid, and the Affordable Care Act.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment with multiple priorities.

What We Offer

At blithequark, we offer a comprehensive benefits package and a dynamic work environment that supports your growth and well-being. As a Remote Customer Service Representative, you will enjoy:

• A competitive hourly rate of $16.63.
• A full-time schedule with no less than 40 hours per week.
• A 401(k) plan to help you plan for your future.
• Dental, health, and vision insurance to support your overall well-being.
• The flexibility to work from home and maintain a healthy work-life balance.
• Ongoing training and quality improvement initiatives to enhance your skills and knowledge.

Training and Schedule

Our comprehensive training program is designed to equip you with the knowledge and skills necessary to excel in this role. The training schedule is as follows:

• Training Start Date: October 2, 2024.
• Training Hours: 9:00 am - 5:30 pm EST, Monday to Friday (Day 1-7 and Day 8-15).
• Nesting Period: 4 weeks, 9:00 am - 5:30 pm EST.
• Post-training schedule: 9:00 am - 5:30 pm EST, 8-hour day shift.

Why Join blithequark?

At blithequark, we are committed to fostering a culture of excellence, innovation, and teamwork. As a Remote Customer Service Representative, you will have the opportunity to:

• Make a positive impact on the lives of Maryland residents.
• Develop your skills and knowledge in a dynamic and supportive environment.
• Enjoy a flexible work arrangement that promotes work-life balance.
• Be part of a talented and dedicated team that is passionate about delivering exceptional service.

How to Apply

If you are a motivated and customer-focused individual looking for a fulfilling career opportunity, we encourage you to apply for this exciting role at blithequark. Please submit your application, including your resume and a cover letter, to be considered for this position. We look forward to hearing from you!

Don't miss this opportunity to join our team and make a difference in the lives of Maryland residents. Apply now and take the first step towards a rewarding career at blithequark!