Experienced Customer Practice Manager for Media and Entertainment Industry - Leading Cloud Transformation and Strategic Growth at blithequark
Introduction to blithequark and the Industry
blithequark is a pioneering force in the cloud computing landscape, offering a comprehensive and broadly adopted platform that empowers businesses to innovate and thrive. As a leader in the Media and Entertainment industry, blithequark is committed to delivering transformative solutions that drive strategic and financial value for its customers. The Media and Entertainment domain is undergoing a significant shift, with emerging technologies like generative AI, content production, and direct-to-consumer streaming revolutionizing the way businesses operate. blithequark is at the forefront of this revolution, and we are seeking an experienced Customer Practice Manager to lead and support our customers in their cloud transformation journey.
Job Overview
The Customer Practice Manager (CPM) for Media and Entertainment will play a critical role in driving business growth, developing long-term strategies, and executing against those strategies within the Media and Entertainment vertical in the United States. As a trusted advisor to our customers, the CPM will promote and sell transformational blithequark programs, driving strategic and financial value through cloud transformation. The successful candidate will have executive-level experience in driving business-level discussions and proposals on enterprise-level strategic solutions in the Media and Entertainment domain.
Key Responsibilities
- Lead business outcomes by articulating accelerated customer outcomes through cloud transformation
- Execute long-term strategic customer transformation roadmaps with a high bias for action to deliver results in blithequark bookings
- Develop a unified account plan and pursuit plan that aligns with the blithequark account team (direct sales)
- Establish executive relationships across business and technology groups, including executive sponsorship of programs
- Establish an internal network at blithequark, including critical organizations such as the account team, partner team, global services organization, finance, and legal
- Assume the role of strategic advisor and expert with deep knowledge of the cross-section of the customers' business and the cloud ecosystem
- Deliver on annual bookings, revenue, and customer satisfaction targets with deal structure aligned with defined customer outcomes and blithequark business objectives
- Support scale through shared learnings and mechanisms across the blithequark team
Essential Qualifications
The ideal candidate will have a Bachelor's degree or 7+ years of professional or military experience, with 5+ years of Media and Entertainment industry experience and 8+ years of IT consulting and management experience in customer-facing roles. A proven track record of scoping, selling, and delivering large-scale enterprise IT transformation programs is essential, as well as experience in leading solutions that include core products, third-party products, and custom-built solutions.
Preferred Qualifications
- A consistent track record of achieving sales targets and opportunity management
- Excellent written and verbal communication skills, including workgroup leadership and executive presentations
- Domain expertise in 2 or more of the following areas: content production, media supply chain, direct-to-consumer/streaming, customer data platform/audience monetization, and generative AI for Media and Entertainment workloads
Skills and Competencies
The successful candidate will possess strong leadership and communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders. They will have a deep understanding of the Media and Entertainment industry, including emerging trends and technologies, and be able to drive strategic and financial value through cloud transformation. The ability to work in a fast-paced environment, prioritize multiple tasks, and manage competing demands is essential.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Customer Practice Manager, you will have access to a range of training and development programs, including mentorship, coaching, and leadership development. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences and driving business growth.
Work Environment and Company Culture
blithequark is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We believe that our employees are our greatest asset, and we strive to create a work environment that is collaborative, supportive, and empowering. Our employee-led affinity groups foster a culture of inclusion, and we offer a range of benefits and programs to support the well-being and success of our employees.
Compensation, Perks, and Benefits
blithequark offers a competitive compensation package that reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. We also offer a range of benefits, including medical, financial, and other benefits, as well as equity, sign-on payments, and other forms of compensation.
Conclusion
If you are a motivated and experienced professional looking to drive business growth and deliver exceptional customer experiences in the Media and Entertainment industry, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Practice Manager, you will play a critical role in shaping the future of our customers and driving strategic and financial value through cloud transformation. Don't miss this chance to join a dynamic and inclusive team and take your career to the next level.
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