Experienced Customer Service Representative – Remote Opportunity in Texas for Pet Lovers and Enthusiasts to Deliver Exceptional Support and Service

Introduction to blithequark

Imagine being part of a revolutionary team that is changing the face of the pet industry. At blithequark, we are passionate about delivering exceptional customer experiences and making a difference in the lives of pet owners and their beloved pets. As one of the fastest-growing e-commerce retailers, we are seeking talented and motivated individuals to join our award-winning customer service team. If you have an infectious personality, a passion for helping others, and a love for pets, we want to hear from you!

About the Role

We are looking for a full-time Customer Service Representative to join our team in Texas. As a remote worker, you will have the opportunity to work from the comfort of your own home, engaging with customers, and providing top-notch support and service. Our ideal candidate is someone who is comfortable working in a fast-paced environment, thinks critically, and has a passion for genuinely helping others. If you are a pet lover, that's a bonus! Our starting wage is $15.50 per hour, with opportunities to learn, grow, and develop your skills while working remotely.

Key Responsibilities

• Engage directly with customers via phone, email, or chat to address their concerns, questions, and needs
• Research and problem-solve to determine appropriate solutions for customers, thinking proactively and setting follow-ups as needed to ensure contact resolution
• Operate with understanding, utilizing active listening, patience, empathy, and kindness to customers and team members alike
• Collaborate with teammates, managers, and other stakeholders using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to a customer-centric culture of collaboration
• Maintain a willingness to learn, sharing feedback, and operating in a culture of being open-minded to grow and develop

Essential Qualifications

• 2 years of customer service experience
• Excellent communication skills (written, verbal, and listening) with the ability to demonstrate these skills in a written assessment
• Ability to multi-task, performing well in a fast-paced environment, and navigating computer systems and the internet to search for information to support customers
• Proficiency in using computers for data entry, navigation, and research
• Ability to adapt to change with the business needs of the company
• Flexibility to shift schedule and work overtime as needed by the business unit
• Proven ability to maintain confidentiality and secure sensitive information
• High school diploma or equivalent
• Must be able to pass a background check

Preferred Qualifications

• Experience working in a remote or virtual environment
• Familiarity with customer service software and technology
• Knowledge of the pet industry or experience working with pets
• Bi-lingual or multi-lingual skills

Technical Requirements

• Work area must be large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience
• Work area acceptable for webcam use
• Reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed)
• Cell phone or tablet for two-factor authentication through Okta Verify

Why Join blithequark?

At blithequark, we empower our team members to be their authentic selves, bringing their unique perspectives and ideas to deliver on our mission. We offer a culture of growth, development, and support, with ongoing training and resources to help you become your best. Our team members are encouraged to be curious, ask questions, and act like owners in everything they do. We reward our team members with competitive wages, medical and dental insurance, 401k, and more! But the biggest perk is the opportunity to work with a talented and passionate team of individuals who are making a difference every day.

Career Growth Opportunities

At blithequark, we are committed to helping our team members grow and develop in their careers. We offer a range of training and development programs, including leadership development, customer service skills, and technical training. Our team members have the opportunity to move into different roles within the company, taking on new challenges and responsibilities. We also offer a range of benefits, including tuition reimbursement, to support our team members in their ongoing education and development.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, empathy, and kindness. We believe in creating a work environment that is inclusive, supportive, and fun. Our team members are encouraged to be themselves, share their ideas and perspectives, and collaborate with their colleagues to deliver exceptional results. We also believe in giving back to our community, supporting local charities and initiatives, and promoting sustainability and environmental responsibility.

Compensation, Perks, and Benefits

We offer a range of benefits, including competitive wages, medical and dental insurance, 401k, and more! Our team members also receive a range of perks, including discounts on our products and services, free shipping, and access to our employee assistance program. We also offer a range of recognition and reward programs, including employee of the month and quarter, to recognize and reward our team members for their hard work and dedication.

Conclusion

If you are a motivated and passionate individual who is looking for a new challenge, we want to hear from you! Our Customer Service Representative role is a great opportunity to join a dynamic and growing company, working with a talented and dedicated team of individuals who are making a difference every day. Apply now to join our team and start your journey with blithequark!