Experienced Sales Support and Services Manager for Customer Experience Enhancement – Full Time Remote Opportunity with blithequark

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences that exceed expectations. As a leader in the private industry, we are committed to fostering a culture of innovation, inclusivity, and excellence. Our team is dedicated to providing top-notch support to our customers, and we are seeking an experienced Sales Support and Services Manager to join our ranks. If you are a motivated and results-driven individual with a passion for customer experience enhancement, we encourage you to apply for this exciting opportunity.

Job Overview

As a Sales Support and Services Manager at blithequark, you will play a vital role in leading and mentoring teams of customer-facing professionals, ensuring that our customers receive the highest level of service and support. You will be responsible for overseeing the operational requirements and management of our sales organization, as well as providing day-to-day functional support to our sales and lead generation teams. Your expertise will be instrumental in driving growth, improving operational efficiency, and enhancing the overall customer experience.

Key Responsibilities

• Lead and manage multiple business operations, including virtual and on-site teams, to ensure effective resource allocation and utilization.
• Provide guidance and mentorship to the operations team, empowering them to achieve elevated levels of service for both internal and external customers.
• Clearly communicate team expectations, manage team performance, and assess individual contributions to drive improvements in operational efficiency.
• Focus on enhancing the customer experience and optimizing resource utilization, with an emphasis on the sales process, customer engagement, and conversion strategy.
• Implement key initiatives while fostering a positive approach to change management among team members in a dynamic, fast-paced work environment.
• Collaborate with leaders from non-operations departments to provide valuable input and guidance to the sales and lead generation teams, ensuring that training and development initiatives are aligned with performance feedback.
• Oversee and coordinate blithequark's presence on-site and virtually, including logistics, customer communication, and integration with other operational teams.
• Regulate virtual event productions, ensuring seamless communication and integration of virtual sales activities, while also optimizing the use of technology for training and development purposes.
• Collaborate with operations teams to align sales strategies, infrastructure requirements, and customer experience enhancements.
• Ensure that the necessary infrastructure, both physical and technological, is in place to support sales operations across multiple locations.
• Collaborate with production teams to create effective marketing materials that support sales efforts and enhance the customer experience.

Essential Qualifications

• 2+ years of experience supporting outreach team operations
• Understanding of the sales cycle, including customer engagement and conversion process
• Understanding of workforce and scheduling functionality critical for managing operational resources
• Ability to identify, develop, and invest in talent within your team to promote engagement, collaboration, and overall job satisfaction
• Ability to lead and direct team performance and drive operational improvements
• Commitment to diversity and fostering an inclusive work environment
• Ability to collaborate with partners and provide solutions that align key objectives and support dynamic processes
• Proficiency in prioritizing and managing projects and deadlines in a dynamic and rapidly changing environment
• Proficiency in working with presentations before groups
• Advanced proficiency in using various computer programs, including video conferencing tools like Zoom and Microsoft Teams, as well as Microsoft Office applications like Excel, Word, and PowerPoint
• Availability to travel and work on-site and virtually
• Ability to be flexible with work schedule, including evenings, weekends, and holidays

Preferred Qualifications

• 2+ years of experience as a Customer Experience Manager
• Knowledge of blithequark policies and procedures
• Workforce management experience
• Experience with continuous improvement processes
• Experience in managing vendor relationships
• Proficiency in using software like Avaya/Telecom and customer relationship management (CRM) programs
• Experience with IT systems to schedule virtual meeting sessions

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Sales Support and Services Manager, you will have access to a range of training and development opportunities, including leadership development programs, industry conferences, and workshops. You will also have the opportunity to work with a talented and experienced team, sharing knowledge and best practices to drive excellence in customer experience enhancement.

Work Environment and Company Culture

blithequark is a dynamic and inclusive work environment that values diversity, creativity, and innovation. Our team is passionate about delivering exceptional customer experiences, and we are committed to fostering a culture of excellence, respect, and collaboration. As a Sales Support and Services Manager, you will be part of a talented and dedicated team that is driven to succeed and make a positive impact on our customers' lives.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, including a salary of $25 per hour, as well as a range of perks and benefits, including health insurance, retirement savings, and paid time off. We also offer a range of employee recognition and reward programs, including bonuses and incentives for outstanding performance.

Conclusion

If you are a motivated and results-driven individual with a passion for customer experience enhancement, we encourage you to apply for this exciting opportunity to join the blithequark team as a Sales Support and Services Manager. With your expertise and leadership, you will play a vital role in driving growth, improving operational efficiency, and enhancing the overall customer experience. Apply now to take the first step in an exciting and rewarding career with blithequark!