Experienced Learning Experience Designer for Global Customer Trust Training and Risk Management Team at blithequark

Introduction to blithequark and the Role

At blithequark, we are passionate about creating a work environment that fosters growth, innovation, and excellence. As a leader in our industry, we recognize the importance of investing in our people and providing them with the skills and knowledge necessary to succeed. The WW Customer Trust Training – Learning Experience Design (LXD) team at blithequark is dedicated to designing and developing learning programs that impact all new hires and tenured investigators within the Payment Risk Operations (PRO) vertical. We are seeking an experienced Learning Experience Designer to join our team and contribute to the development of meaningful learning experiences that evolve with business needs.

About the Learning Experience Design Team

The LXD team at blithequark is a dynamic and collaborative group of professionals who are passionate about creating great learning experiences for associates and investigators. Our primary responsibility is to support new hire, upskill, and other trainings that provide our teams with the resources they need to effectively do their job. We achieve this through continuous learning, inclusive curriculum design, localization, video-based learning, enhanced practice, proactive maintenance of our curricula, and by measuring the learner experience through customer feedback and curriculum evaluation.

Key Responsibilities

As a Learning Experience Designer at blithequark, you will be responsible for designing and developing learning programs that impact all new hires and tenured investigators within the Payment Risk Operations (PRO) vertical. Your key responsibilities will include:

• Creating engaging e-learning for on-the-job performance improvement, using authoring tools like Storyline, Rise, Camtasia, Captivate, or similar development tools
• Managing and executing curriculum maintenance review and implementations cycles
• Mentoring or coaching new LXDs and apprentices on design and processes
• Consulting with customers to define the problem to be solved and the best solution to that problem
• Contributing to the improvement of processes and curriculum templates to minimize the development time for new training materials
• Employing project management skills and tools to manage multiple medium to large-scale projects from analysis through delivery concurrently
• Embedding data collection and feedback mechanisms throughout our learning solutions to generate data-driven, actionable insights into the Investigator Learning Experience
• Leading efforts to drive continuous performance improvement from those insights
• Conducting analysis to identify key tasks/skills to target in the curriculum and performing post-implementation evaluation on key performance and business metrics
• Collaborating effectively with global stakeholder teams; Training Delivery, Learner Performance, Operations, Quality, and GPO, to identify knowledge gaps, and develop technical and non-technical training content

Essential Qualifications

To be successful in this role, you will need to have:

• 5+ years of program or project management experience
• 5+ years of working cross-functionally with tech and non-tech teams experience
• 5+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

While not essential, the following qualifications are preferred:

• 5+ years of driving end-to-end delivery, and communicating results to senior leadership experience
• 5+ years of driving process improvements experience
• 3+ years of managing stakeholders in cross-functional project experience
• 3+ years of change management experience

Skills and Competencies

To succeed in this role, you will need to possess a range of skills and competencies, including:

• Strong project management skills, with the ability to manage multiple projects concurrently
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with global stakeholder teams
• Strong analytical and problem-solving skills, with the ability to identify key tasks/skills to target in the curriculum and perform post-implementation evaluation on key performance and business metrics
• Ability to embed data collection and feedback mechanisms throughout our learning solutions to generate data-driven, actionable insights into the Investigator Learning Experience
• Strong coaching and mentoring skills, with the ability to mentor or coach new LXDs and apprentices on design and processes

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Learning Experience Designer, you will have access to a range of training and development programs, including:

• Opportunities to work on complex and challenging projects that impact the business
• Access to a range of training and development programs, including leadership development programs and technical skills training
• Opportunities to collaborate with global stakeholder teams and develop your network
• Access to a range of resources and tools, including authoring tools like Storyline, Rise, Camtasia, Captivate, or similar development tools

Work Environment and Company Culture

At blithequark, we are proud of our company culture and work environment. We offer a range of benefits and perks, including:

• A collaborative and dynamic work environment that fosters growth and innovation
• A range of benefits and perks, including flexible working hours, remote work options, and access to a range of training and development programs
• Opportunities to work on complex and challenging projects that impact the business
• A range of social and networking events, including team-building activities and social gatherings

Compensation, Perks, and Benefits

At blithequark, we offer a range of compensation, perks, and benefits, including:

• A competitive salary and bonus structure
• A range of benefits, including health insurance, retirement savings, and paid time off
• Access to a range of perks, including flexible working hours, remote work options, and access to a range of training and development programs
• Opportunities to work on complex and challenging projects that impact the business

Conclusion

If you are a motivated and experienced Learning Experience Designer who is passionate about creating meaningful learning experiences, we encourage you to apply for this role at blithequark. With a range of benefits and perks, including opportunities for growth and development, a collaborative and dynamic work environment, and a range of social and networking events, this is a great opportunity to take your career to the next level. Apply now to join our team and contribute to the development of learning programs that impact all new hires and tenured investigators within the Payment Risk Operations (PRO) vertical.