Experienced Customer Care Data Management Specialist – Remote Opportunity for Data-Driven Professionals to Enhance Customer Relationships and Business Operations

Introduction to blithequark

At blithequark, we are passionate about making a difference in the lives of our customers and the communities we serve. As a leader in emergency prevention and a dedicated advocate in the fight against Sudden Cardiac Arrest, we are committed to delivering exceptional products and services that save and improve lives. With a strong presence across the country and a customer base of over 32,000 worldwide, we are a trusted partner for businesses and organizations seeking to enhance their cardiac emergency preparedness. Our mission is to be the best partner for those who save and improve patients' lives, and we strive to create a workplace that reflects the communities we serve, values diversity, and promotes inclusivity.

Job Overview

The Customer Care Data Management Specialist is a critical role at blithequark, responsible for analyzing, validating, and maintaining customer data to support business operations and decision-making processes. This role involves identifying and resolving data inconsistencies, validating new and existing customer information, and continuously optimizing data quality to enable effective customer relationship management and organizational efficiency. As a key member of our team, you will contribute to more informed business decisions and drive continuous improvement across the organization, ultimately enhancing operational efficiency and customer experience.

Organizational Impact

In this role, you will have a significant impact on our organization, working closely with cross-functional teams, including Sales, Customer Care, Finance, and IT, to address data issues, resolve discrepancies, and update customer information as needed. Your efforts in data governance and quality reporting will drive business decisions, improve operational efficiency, and enhance the overall customer experience. You will be an integral part of our team, working together to achieve our mission and make a difference in the lives of our customers.

Key Responsibilities

• Perform data entry, validation, and maintenance tasks to ensure the accuracy and completeness of new and existing customer records in accordance with established standards, especially in the context of customer order entry and processing
• Collaborate with cross-functional teams and customers to address data issues, resolve discrepancies, and update customer information as needed
• Support data governance initiatives by adhering to data management policies, procedures, and best practices
• Analyze customer data to identify discrepancies that may impact data quality and integrity, specifically focusing efforts on merging duplicate customer records currently in the system
• Utilize data profiling and cleansing techniques to assess the accuracy, completeness, and consistency of customer information
• Generate data quality reports and metrics to track key performance indicators and monitor improvements over time
• Conduct regular audits and quality checks on customer data to verify compliance with data governance policies and regulatory requirements
• Develop and implement data validation rules and automated data quality checks to prevent data errors and ensure data integrity; document data quality issues, root causes, and resolutions to facilitate continuous improvement and knowledge sharing
• Generate ad-hoc and routine reports on customer data quality, trends, and performance metrics to support business decisions and strategic initiatives

Essential Qualifications

To be successful in this role, you will need:

• High School Diploma or equivalent required; Bachelor's Degree preferred
• Three to five years of customer service or data management experience
• Successful and positive experience working in a remote environment
• Proven experience in data entry and analysis, preferably in a customer data management or analytics role
• Proficiency in Microsoft Excel data analysis tools and techniques with the ability to effectively use advanced functions such as filters, pivot tables, and various formulas
• Understanding of data quality principles, data governance frameworks, and regulatory compliance requirements
• Excellent attention to detail
• Analytical skills, with the ability to identify patterns, trends, and outliers in large datasets
• Effective communication and collaboration skills, with the ability to work cross-functionally and interact with customers and stakeholders
• Ability to work in a fast-paced environment with high adaptability
• Ability to independently manage all aspects of the job role, including required goals and business practices, in a remote environment

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience working with data management software and tools
• Knowledge of data visualization techniques and tools
• Certification in data management or a related field
• Experience working in a healthcare or medical device industry

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Data analysis and interpretation: Ability to analyze and interpret large datasets, identify trends and patterns, and draw meaningful conclusions
• Communication and collaboration: Ability to effectively communicate and collaborate with cross-functional teams, customers, and stakeholders
• Problem-solving and analytical thinking: Ability to identify and resolve data issues, analyze problems, and develop effective solutions
• Attention to detail and organizational skills: Ability to maintain accurate and complete records, prioritize tasks, and manage multiple projects simultaneously
• Adaptability and flexibility: Ability to work in a fast-paced environment, adapt to changing priorities, and maintain a high level of productivity

Career Growth and Learning Opportunities

At blithequark, we are committed to the growth and development of our employees. As a Customer Care Data Management Specialist, you will have opportunities to:

• Develop your skills and expertise in data management and analysis
• Work with cross-functional teams to drive business decisions and improve operational efficiency
• Participate in training and development programs to enhance your knowledge and skills
• Take on additional responsibilities and contribute to special projects and initiatives

Work Environment and Company Culture

At blithequark, we value our employees and strive to create a workplace that is inclusive, diverse, and supportive. As a remote employee, you will be part of a dynamic and collaborative team that is passionate about making a difference in the lives of our customers. You will have the opportunity to work with a talented and dedicated team, participate in company-wide initiatives, and contribute to our mission to be the best partner for those who save and improve patients' lives.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including:

• 401(k) Plan
• Comprehensive health insurance
• Paid time off and holidays
• Opportunities for professional growth and development
• Recognition and reward programs

Conclusion

If you are a motivated and detail-oriented individual with a passion for data management and analysis, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Care Data Management Specialist, you will play a critical role in supporting our business operations and decision-making processes, while contributing to our mission to be the best partner for those who save and improve patients' lives. Apply today and take the first step towards a rewarding and challenging career with blithequark!