Junior Customer Support Specialist for Innovative SaaS Platform – Remote Opportunity with Growth Potential and Flexible Work Environment

Welcome to blithequark: Unlocking Growth through Process Power

At blithequark, we believe in harnessing the potential of process to drive growth and efficiency in teams worldwide. As a pioneering no-code workflow platform, we empower our customers to build, document, automate, and track recurring workflows with ease. Our platform is designed to store knowledge where the action happens, ensuring thorough and error-free execution of workflows that our global customers rely on to run their businesses. With a diverse customer base of over 3,000 companies across the globe, including renowned names like Airbnb, Spotify, AstraZeneca, and Accenture, we are backed by esteemed investors such as Accel, Salesforce, and Atlassian.

Our Mission: Making Work Fun, Fast, and Faultless

Our mission is built on the foundation of making work an enjoyable, efficient, and error-free experience for teams everywhere. We strive to create an environment where our customers can thrive, and our team members can grow professionally and personally. With a strong belief in the benefits of a healthy, collaborative remote culture, we foster flexibility, autonomy, and ownership among our team members.

Our Culture: Embracing Flexibility and Connection

At blithequark, we value flexibility because we understand that our team members are not just professionals, but also individuals with unique needs and aspirations. Spread across nine different time zones, we communicate asynchronously, work autonomously, and take real ownership of our work. We believe that human connections are the backbone of strong teams, which is why we regularly engage in activities like coffee chats, game-playing, storytelling, and more to build lasting relationships.

The Opportunity: Join Our Customer Support & Success Team

We are seeking a highly motivated and customer-focused Junior Customer Support Specialist to join our Customer Support & Success team. As the primary line of communication between our organization and customers, you will address inbound customer inquiries via phone, email, and live chat. This is an exceptional opportunity to work with companies ranging from early-stage start-ups to Fortune 500 enterprises across the globe, spanning various industries.

Key Responsibilities:

• Respond to email, live chat, and phone inquiries from existing customers and prospects, providing timely and effective solutions to their queries.
• Advise customers on the best way to utilize our software to meet their specific needs, ensuring a seamless user experience.
• Track customer interactions in Salesforce, maintaining accurate records and leveraging data to inform our support strategies.
• Assist prospects during their trial period, ensuring they understand the product functionality and can maximize its potential.
• Serve as a conduit for customers to communicate product and feature requests to our Product Managers, fostering a customer-centric approach to product development.
• Collaborate with our Customer Success Managers to support large customers, providing exceptional service and ensuring long-term satisfaction.
• Contribute to the development of our Support Knowledge-base, creating informative resources that empower customers to find answers independently.
• Conduct product demos for prospects, showcasing the capabilities and benefits of our platform.
• Conduct Onboarding and Account Reviews for existing customers, ensuring they are getting the most out of our software and addressing any concerns or questions they may have.

About You:

To excel in this role, you should possess:

• At least 1-2 years of experience working directly with customers, preferably in a SaaS environment.
• Excellent communication skills, including written and verbal English, with the ability to articulate complex ideas in a clear and concise manner.
• A keen attention to detail, recognizing that every interaction with a customer is an opportunity to improve their experience and build trust in our brand.
• A passion for delivering exceptional customer experiences, driven by a growth mindset and a desire to continuously learn and improve.
• Familiarity with technology, including web and mobile applications, with experience using tools like Intercom and Salesforce being a plus.
• The ability to work autonomously and collaboratively as part of a remote team, with a strong sense of self-motivation and discipline.
• Availability to work 9am-6pm EST, with flexibility to adapt to changing business needs.

What We Offer:

At blithequark, we are committed to providing a comprehensive benefits package that supports the well-being and growth of our team members. This includes:

• Unlimited PTO policy, allowing you to recharge and pursue your passions.
• Annual company offsite, where we come together as a team to build connections and celebrate our achievements.
• Regular social activities, such as coffee chats, game-playing, and storytelling, to foster a sense of community and belonging.
• Generous health insurance for US employees and their families, including dental and vision plans.
• Equity for all full-time roles, giving you a stake in our company's success and future growth.

Join Our Team:

We believe that everyone deserves an equal opportunity to succeed, regardless of their background or circumstances. If you are excited about the prospect of joining a dynamic and innovative team, and you meet most of the qualifications outlined above, we encourage you to apply. At blithequark, we are committed to creating an inclusive and supportive environment where everyone can thrive and grow.

Equal Opportunity Employer:

blithequark is proud to be an equal opportunity employer, dedicated to fostering a culture of diversity, equity, and inclusion. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Apply now to join our team and embark on an exciting journey of growth, learning, and innovation. We look forward to hearing from you and exploring how you can contribute to the success of blithequark.