Experienced Online Chat Marketing Specialist – Digital Customer Engagement and Strategy Development

Introduction to blithequark

At blithequark, we are a leading financial institution with a rich history of innovation and customer satisfaction. As one of the largest banks in the United States, we operate over 1,200 branches and approximately 3,200 ATMs across 11 states, providing unparalleled convenience and service to our customers. Our commitment to diversity and inclusion is unwavering, and we strive to create a workplace where everyone feels valued and respected, regardless of their background, culture, or personal characteristics. We are an equal opportunity employer, dedicated to fostering an environment that is free from discrimination and promotes equal opportunities for all.

Job Overview

We are seeking an experienced Online Chat Marketing Specialist to join our team at blithequark. As a key member of our digital marketing team, you will be responsible for developing and executing online chat and customer engagement strategies that drive business growth, improve customer satisfaction, and enhance our overall digital presence. If you have a passion for digital marketing, a keen understanding of customer behavior, and excellent analytical skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Manage vendor relationships to ensure seamless integration of online chat services and optimal performance.
• Develop, refine, and execute online chat and customer engagement recommendations that align with our business objectives and customer needs.
• Build upon our chat roadmap and socialize a 12-18 month strategy that drives growth, innovation, and customer satisfaction.
• Manage the monthly online chat transcript and metrics analysis to inform data-driven decisions and optimize our chat program.
• Define and build an online chat service program that provides exceptional customer experiences and supports our business goals.
• Manage chat script maintenance and compliance to ensure regulatory adherence and brand consistency.
• Socialize chat program insights and results to stakeholders, providing actionable recommendations for improvement and growth.

Qualifications and Skills

To be successful in this role, you should have:

• 5-7 years of in-depth understanding of online sales and marketing tactics, online chats, customer engagement, and online customer service tactics.
• Ability to manage multiple workstreams, build cross-functional relationships, and manage risk in a fast-paced environment.
• Experience in customer experience design, web analytics, and A/B split testing to inform data-driven decisions.
• A Bachelor's degree in eCommerce, Web Marketing, or a related field; an MBA is an added advantage.
• Excellent analytical, problem-solving, and communication skills, with the ability to travel up to 25% of the time.

What We Offer

At blithequark, we offer a competitive compensation package that includes:

• A base salary of $85,000 - $120,000, depending on experience and qualifications.
• A bonus of $5,000 - $10,000, based on performance and business results.
• Relocation assistance to support your transition to our team.
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
• Opportunities for career growth and professional development, with access to training and mentorship programs.

Our Culture and Work Environment

At blithequark, we pride ourselves on our dynamic and inclusive work environment, where everyone has the opportunity to thrive and contribute to our success. Our culture is built on values of innovation, customer focus, and teamwork, and we strive to create a workplace that is engaging, challenging, and rewarding. We offer a range of perks and benefits, including flexible working hours, employee recognition programs, and community involvement initiatives.

How to Apply

If you are a motivated and experienced online chat marketing specialist looking for a new challenge, please submit your application to join our team at blithequark. We are committed to keeping all applicant information confidential, in accordance with EEO guidelines. To apply, please click on the link below:

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Conclusion

At blithequark, we are passionate about delivering exceptional customer experiences and driving business growth through innovative digital marketing strategies. If you share our passion for online chat marketing and customer engagement, we encourage you to apply for this exciting opportunity. Join our team and be part of a dynamic and inclusive work environment that values diversity, innovation, and customer focus. We look forward to receiving your application and exploring how you can contribute to our success.