Experienced Customer Support Associate – Delivering Exceptional Customer Experiences in Fintech at blithequark

Introduction to blithequark

Imagine being part of a revolutionary fintech company that is transforming the financial landscape by providing real opportunities for customers to access fair credit, manage their finances effectively, and change their financial story. At blithequark, we are committed to empowering millions of people to achieve financial security through innovative, mobile-first products and machine learning models that evaluate creditworthiness with a more inclusive lens. Our products, including Cash Advance, Thrive line of credit, and Petal credit cards, are designed to make a meaningful difference in the lives of our customers. As a rapidly growing company, we have been recognized as one of the Fastest-Growing Private Companies by Inc. 5000 and have been featured in Forbes as one of the 25 Next Billion-Dollar Startups.

The blithequark Way

At blithequark, we are guided by a set of core values that define our culture and approach to business. These include:

• Great Expectations: We set bold, audacious goals for ourselves and strive to make a significant impact.
• Owner Mindset: We empower every employee to act independently, make smart choices, and drive the business forward.
• Spirited Debate: We encourage open discussion, seek counter opinions, and challenge our assumptions to expand our perspective.
• Customer Obsession: We are dedicated to delivering a memorable, rewarding experience for our customers and community.
• Inclusive Collaboration: We believe that diverse teams make the best decisions and strive to give diverse voices a seat at the table.
• No Jerks Allowed: We value our relationships, build trust, and communicate respectfully.

What blithequark Offers

As a blithequark team member, you can expect:

• Competitive Salary: We offer a salary that reflects your skills and experience.
• Generous Equity Package: We provide a significant equity stake in the company, so you can share in our success.
• Full Healthcare Benefits: We offer comprehensive healthcare benefits to support your well-being.
• Technology Expense Reimbursement: We reimburse you for technology expenses, so you can stay up-to-date with the latest tools and software.
• Work from Anywhere: We are a remote-first company, so you can work from anywhere and enjoy a better work-life balance.

Job Description

We are seeking an experienced Customer Support Associate to join our team and deliver exceptional customer experiences. As a Customer Support Associate, you will be the frontline representative of our company, providing customer-focused assistance, handling customer inquiries, and helping to enhance the customer experience. You will work closely with our cross-functional teams to resolve problems, deliver top-notch customer experiences, and drive changes that improve our customers' experiences.

Responsibilities

• Work on the frontline of the business, supporting calls, chat, and emails from our users.
• Resolve customer issues with active listening and knowledge of our products and services.
• Collaborate with the team to resolve problems and deliver a top-notch customer experience by working on various customer support-related projects.
• Become knowledgeable of any pain points in Customer Support that our customers or team members are experiencing.
• Advocate for customers from within the organization and drive changes that can improve their experience.
• Proactively look for ways to improve our processes and the customer experience.

Qualifications

To be successful in this role, you should:

• Be motivated by blithequark's mission and determined to create a seamless support experience for our customer base.
• Have 1-2 years of experience in a customer support role, preferably in the fintech industry.
• Demonstrate a passion for the customer experience and the ability to solve problems with a short turnaround time for customers while maintaining a high level of empathy.
• Have excellent verbal and written communication skills, with the ability to explain complex topics in easily understood, concise language.
• Be familiar with banking regulations and payment processes, with compliance experience being a plus.
• Be able to communicate cross-functionally and globally.
• Be available to work on some weekends and holidays when needed.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our team members grow and develop their careers. As a Customer Support Associate, you will have the opportunity to:

• Develop your skills and knowledge in customer support, fintech, and related areas.
• Work with a talented and experienced team that is passionate about delivering exceptional customer experiences.
• Contribute to the growth and success of a rapidly expanding company.
• Participate in regular training and development programs to enhance your skills and knowledge.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. As a remote-first company, we drive connectivity through regular company offsites, which are expected to occur at least twice a year. We value our relationships, build trust, and communicate respectfully. We are committed to building a diverse, inclusive, and equitable workspace where everyone feels like they belong.

Compensation, Perks, and Benefits

In addition to a competitive salary and generous equity package, we offer a range of perks and benefits to support your well-being and career growth. These include full healthcare benefits, technology expense reimbursement, and the opportunity to work from anywhere.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join the blithequark team. As a Customer Support Associate, you will play a critical role in helping us achieve our mission of empowering millions of people to achieve financial security. Don't miss out on this chance to grow your impact and accelerate your career with a rapidly growing and innovative fintech company. Apply now to become a part of the blithequark team and start making a difference in the lives of our customers.