Experienced Hybrid Customer Care Professional for Small Business Sales and Service Delivery

Welcome to blithequark: Where Your Career Journey Begins

At blithequark, we believe that with the right support, people and businesses can achieve incredible things. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other. When you join our team, you become part of a dynamic and inclusive environment where you can learn, grow, and create a career journey that is unique and meaningful to you. With benefits, programs, and flexibility that support you personally and professionally, you'll have everything you need to thrive.

About blithequark

For over 160 years, blithequark has been making a difference in people's lives, providing access to tools, resources, and support to help them overcome challenges and achieve their goals. We've also made a difference in the lives of our people, offering a culture of learning and collaboration, and helping them succeed and thrive in their careers. With a strong commitment to integrity, diversity, and inclusion, we strive to create an environment where everyone feels seen, heard, and valued.

Why Join blithequark?

At blithequark, we're not just looking for talented individuals; we're looking for people who share our values and are passionate about delivering exceptional customer experiences. As a Hybrid Customer Care Professional, you'll have the opportunity to make a meaningful difference in the lives of our small business customers, providing them with the support and resources they need to succeed. With a unique servicing philosophy that puts the customer at the center of every interaction, you'll be able to deliver personalized solutions and build strong relationships with our clients.

Key Responsibilities:

• Service inbound calls from small business owners and decision-makers, learning about their needs and recommending the right blithequark products and services
• Deliver high levels of product and service knowledge to clearly communicate the features, benefits, and value of our small business solutions
• Continuously improve your selling skills, including building rapport, understanding customer needs, handling objections, and closing sales
• Provide extraordinary customer care, responding to questions and concerns in a fast-paced, structured customer care environment
• Document necessary account information according to established policies and procedures
• Adhere to all regulatory and compliance guidelines related to servicing and sales practices, upholding the highest standards of integrity and ethics

Essential Qualifications:

• 2+ years of customer service experience, with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication
• Proven success in a customer service and sales environment, with a track record of meeting or exceeding sales targets and delivering exceptional customer experiences
• Ability to work in a fast-paced, metric-driven environment, with proficient multitasking and navigation in a web-based environment
• Experience owning or working in a small business is a plus, with a deep understanding of the challenges and opportunities faced by small business owners
• High school diploma or equivalent required; Bachelor's degree preferred, with education benefits available to support your ongoing learning and development

Preferred Qualifications:

• Experience working in a hybrid or virtual environment, with a strong ability to work independently and as part of a remote team
• Strong technical skills, including proficiency in web-based applications and software
• Excellent problem-solving and analytical skills, with the ability to think critically and creatively
• Strong communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders

Career Growth and Development

At blithequark, we're committed to helping you grow and develop in your career. With a range of training and development programs, you'll have the opportunity to build new skills, expand your knowledge, and take on new challenges. Our career development opportunities include:

• Comprehensive training programs, including sales, customer service, and product knowledge
• Leadership development programs, including mentoring, coaching, and leadership training
• Opportunities for advancement, including promotions, transfers, and new role assignments
• Education benefits, including tuition reimbursement and education assistance programs

Work Environment and Company Culture

At blithequark, we're proud of our dynamic and inclusive work environment, where everyone feels valued, respected, and supported. Our company culture is built on a foundation of integrity, diversity, and inclusion, with a strong commitment to backing our customers, communities, and each other. With a range of employee resource groups, social events, and community activities, you'll have plenty of opportunities to get involved, make new connections, and have fun.

Compensation, Perks, and Benefits

We offer a competitive salary range of $20.00 to $21.65 hourly, plus bonus and benefits. Our benefits package includes:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model, with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Conclusion

If you're passionate about delivering exceptional customer experiences, building strong relationships, and driving sales growth, we want to hear from you. As a Hybrid Customer Care Professional at blithequark, you'll have the opportunity to make a meaningful difference in the lives of our small business customers, while growing and developing your career in a dynamic and supportive environment. Apply now to join our team and start your career journey with blithequark.