Experienced Remote Customer Service Representative (Healthcare) - Bilingual & Non-Bilingual Positions for Exceptional Patient Experiences at Blithequark

Join Blithequark: Elevate Your Career in Healthcare Customer Service!

Blithequark is a global leader in business process management, dedicated to optimizing the member and patient experience. With a blend of technology-powered services and decades of healthcare expertise, we drive positive outcomes for our clients. Our mission is to combine industry-leading technology and transformation-driven BPM services with extensive healthcare domain knowledge to help clients deliver exceptional experiences to their members.

Our Vision: S.O.A.R with Blithequark

At Blithequark, we encourage our team members to:

• S - Spark Curiosity: Foster a culture of continuous learning and improvement.
• O - One Team, One Direction: Collaborate and work towards common goals.
• A - Action for Results: Take ownership and drive results-oriented solutions.
• R - Right by... Right Purpose: Uphold our values and make decisions that align with our purpose.

About Our Remote Customer Service Representative Role

We are committed to shaping careers and have immediate openings for Remote Customer Service Representatives in our Call Center. As a crucial part of Blithequark, you will provide the essential human touch that sets our service apart. In this role, you will have the opportunity to make a positive impact on patients' lives and contribute to our mission of delivering exceptional experiences.

Key Responsibilities:

• Promptly and effectively manage all incoming calls, ensuring timely resolutions and high-quality interactions.
• Conduct research to provide effective solutions for customer issues, demonstrating expertise and empathy.
• Document all calls accurately, maintaining detailed records and reports.
• Communicate professionally, empathetically, and diplomatically with clear voice quality and articulation, representing Blithequark's values and brand.
• Strive to achieve daily team quality and customer satisfaction goals, driving continuous improvement and excellence.

Benefits of Working with Blithequark:

• Competitive Pay: $14.00/hr for non-bilingual, $15.00/hr for bilingual positions.
• Performance Incentives: Opportunities to earn additional rewards based on performance.
• Paid Training: Comprehensive training in a state-of-the-art video training environment to ensure success.
• Comprehensive Health Plan: Available after 90 days, providing peace of mind and well-being support.
• Employee Wellness and Engagement Programs: Initiatives to promote work-life balance, mental health, and job satisfaction.
• Significant Career Growth Opportunities: 90% of our leaders began as Customer Service Representatives, offering a clear path for advancement.

What We Are Looking For:

To succeed as a Remote Customer Service Representative at Blithequark, you should possess:

• Unwavering Commitment to Perfect Effort: A strong work ethic and dedication to delivering high-quality results.
• Punctuality and Dedication: Reliability and a strong attendance record.
• Ability to Thrive in a Fast-Paced Environment: Comfort with handling multiple calls and priorities.
• Proficiency in Navigating Various Computer Applications: Experience with software and technology used in customer service.
• Drive to Exceed Caller Expectations: A passion for delivering exceptional customer experiences.
• Desire to Build and Enhance Current Skills: A commitment to continuous learning and professional growth.
• Positive Attitude and Teamwork Orientation: A collaborative mindset and enthusiasm for working with colleagues.
• Previous Healthcare Experience: A plus, but not required; relevant experience in healthcare or a related field is beneficial.
• Previous Call Center Experience: Required; experience in a call center or customer service environment is essential.

Requirements:

To be considered for this role, you must meet the following requirements:

• Age: 18 years of age or older.
• Education: High School Diploma or equivalent.
• Work Experience: Minimum of 1 year in a single job, preferably in a call center customer service environment.
• Attendance: Reliable attendance with no missed time in the first 90 days.
• Typing Speed: Ability to type 25 wpm.
• Communication Skills: Strong oral and written communication skills.
• Technical Requirements:
  • Comfort with desktop computer systems.
  • Hardwired internet connection with speeds greater than 5MB upload and 10MB download.
  • Secure, private work area at home.
  • Flexible schedule availability (Monday-Saturday).

Why Choose Blithequark?

At Blithequark, we offer:

• A dynamic and supportive work environment.
• Opportunities for career growth and professional development.
• A culture that values diversity, equity, and inclusion.
• A commitment to employee well-being and engagement.

Equal Opportunity Employer

Blithequark is an Equal Opportunity Employer/Vet/Disability, committed to fostering a diverse and inclusive workplace.

Location:

United States of America (remote work opportunity).

Ready to Join Our Team?

If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. Join our team of dedicated professionals and contribute to our mission of optimizing the member and patient experience.

Don't miss this opportunity to elevate your career in healthcare customer service with Blithequark. Apply now and take the first step towards a fulfilling and rewarding career!