Experienced Customer Service Representative – Casual Evenings and Midnights – Retail and Energy Industry at blithequark, Canning Vale, WA

Join the Team at blithequark: Shaping a Brighter Future for All

blithequark is a leading global retail company dedicated to reimagining energy for people and our planet. With a strong presence in Australia, we serve over 60 million customers every year, providing a unique retail experience that sets us apart. As a Customer Service Representative at blithequark, you will be at the forefront of delivering exceptional customer experiences, driving business growth, and contributing to a culture that values diversity, inclusivity, and employee development.

About the Role

As a Customer Service Representative at blithequark, you will be the face of our brand, interacting with customers, and building lasting connections. You will be responsible for:

• Providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner
• Building and maintaining strong relationships with customers, understanding their needs, and offering personalized solutions
• Promoting our products and services, driving sales, and achieving business objectives
• Working collaboratively with colleagues to achieve team goals and objectives
• Maintaining a safe and healthy work environment, adhering to company policies and procedures

Key Responsibilities

As a Customer Service Representative at blithequark, your key responsibilities will include:

• Delivering exceptional customer experiences, responding to customer inquiries, and resolving issues in a timely and professional manner
• Building and maintaining strong relationships with customers, understanding their needs, and offering personalized solutions
• Promoting our products and services, driving sales, and achieving business objectives
• Working collaboratively with colleagues to achieve team goals and objectives
• Maintaining a safe and healthy work environment, adhering to company policies and procedures
• Prioritizing tasks, managing multiple customers, and maintaining a high level of productivity in a fast-paced environment
• Converting in-store promotions, driving sales, and achieving business objectives
• Providing feedback and insights to improve our products, services, and customer experience

Essential Qualifications and Skills

To succeed as a Customer Service Representative at blithequark, you will need:

• Excellent interpersonal and communication skills, with the ability to build lasting connections with customers
• High energy and motivation, with the ability to work in a fast-paced and dynamic environment
• Strong problem-solving and analytical skills, with the ability to prioritize tasks and manage multiple customers
• Confidence and assertiveness, with the ability to convert in-store promotions and drive sales
• A safety-first approach, with a level-head in emergency situations
• Flexibility with your schedule, with the ability to work a variety of shifts, including nights and weekends

Preferred Qualifications and Skills

We are looking for candidates with:

• Previous experience in customer service, retail, or a related field
• Strong knowledge of our products and services, or a willingness to learn
• Experience working in a 24-hour operation, with a flexible schedule
• Certifications or training in customer service, sales, or a related field

What We Offer

At blithequark, we are committed to providing a supportive and inclusive work environment that fosters growth and development. As a Customer Service Representative, you will enjoy:

• A generous, above-industry hourly rate
• Job stability with an essential service
• 10% discount on in-store items
• Supportive health and wellbeing benefits
• Free on-site parking
• Fuel discounts
• Adult rates $30 - $40 per hour + other perks
• Under 20 years old, $20 - $30 + other perks

Career Growth and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop their skills. As a Customer Service Representative, you will have access to:

• Comprehensive training and onboarding program
• Ongoing coaching and feedback
• Career development opportunities, including promotions and lateral moves
• Access to online learning platforms and resources
• Mentorship and support from experienced colleagues and leaders

Work Environment and Company Culture

At blithequark, we pride ourselves on a culture that values diversity, inclusivity, and employee development. Our work environment is:

• Collaborative and supportive, with a strong focus on teamwork
• Dynamic and fast-paced, with a focus on innovation and continuous improvement
• Safe and healthy, with a strong focus on employee wellbeing
• Flexible and accommodating, with a range of shifts and schedules available

Why Join blithequark?

At blithequark, we are committed to making a positive impact on our customers, our community, and our planet. As a Customer Service Representative, you will be part of a team that is:

• Shaping a brighter future for all
• Reimagining energy for people and our planet
• Delivering exceptional customer experiences
• Driving business growth and innovation
• Valuing diversity, inclusivity, and employee development

How to Apply

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

blithequark is an equal opportunity employer. We value diversity and believe that the unique contributions of all employees drive our success. blithequark encourages women and Aboriginal and Torres Strait Islander people to apply.