Experienced Full Stack Online Chat Support Representative – Customer Service Excellence in a 100% Remote Environment at Blithequark

About Blithequark and Our Mission

Blithequark is a pioneering full-service development and property management company dedicated to delivering exceptional management of tax credit and HUD properties. Our team is passionate about providing top-notch customer experiences, and we're looking for enthusiastic individuals to join our crew as Online Chat Support Representatives. As a key member of our customer support team, you'll be the face of Blithequark, handling inquiries via email, chat, and direct messaging, and providing effective solutions to our customers' issues.

Job Summary

We're seeking highly motivated and customer-focused individuals to join our team as Online Chat Support Representatives. In this role, you'll be responsible for resolving customer issues, providing exceptional service, and contributing positively to our customers' experiences. This is an excellent opportunity for those who are looking for a challenging and rewarding role in a 100% remote environment. At Blithequark, we offer thorough training to ensure you're well-prepared for success, and we welcome candidates with no prior experience.

Key Responsibilities

• Deliver Exceptional Customer Service: Express genuine empathy and concern for customers' issues and address them as if they were your own.
• Handle Customer Inquiries: Answer, evaluate, and prioritize requests from customers having questions or experiencing problems with services or products.
• Identify and Escalate High-Risk Situations: Ability to identify high-risk customer situations and escalate them appropriately without hesitation.
• Multitasking and Time Management: Able to keep up with multiple chats at a time, accurately document all required information and chat details in the ticketing system, and respond to and resolve open issues in an appropriate time frame.
• Trend Identification and Escalation: Ability to identify trends related to systems, platforms, and/or customers and escalate them appropriately to management.
• Maintain Punctuality and Attendance: Be available at your desk, maintaining punctuality and attendance at all scheduled times.

Requirements and Qualifications

Essential Qualifications

• Typing Speed and Accuracy: Ability to type 30 wpm with 90% accuracy or above consistently.
• Strong Communication Skills: Strong messaging communication skills, active listening abilities, and excellent grammar.
• Independence and Resourcefulness: Ability to work independently and utilize resources to resolve customer issues.
• Text and Chat Acronyms: Great understanding of text and chat acronyms.
• Education: Must have a High School Diploma or equivalent.

Preferred Qualifications

• Previous Work from Home Experience: Previous work from home experience preferred.
• Understanding of Contact Center Support Metrics: Understanding of contact center support metrics and ability to implement actions for improvement.

What We Offer

Benefits and Perks

• Full Benefits: We offer a comprehensive benefits package to support your well-being.
• 100% Remote Work: Enjoy the flexibility of working from home and creating your own schedule.
• Flexible Work Schedule: Choose your hours with a minimum commitment of 10 hours per week.
• Weekly Pay and Performance-Based Bonuses: Get paid weekly and earn performance-based monthly bonuses.

Career Growth and Learning Opportunities

At Blithequark, we're committed to helping our team members grow and develop their skills. As an Online Chat Support Representative, you'll have access to thorough training and ongoing support to ensure your success. You'll also have opportunities to learn and develop new skills, and advance in your career.

Our Culture and Work Environment

We pride ourselves on creating a positive and supportive work environment that fosters growth and collaboration. Our team is passionate about delivering exceptional customer experiences, and we're looking for individuals who share our values and are excited about joining our team.

Why Join Blithequark?

If you're looking for a challenging and rewarding role in a 100% remote environment, we encourage you to apply to join our team at Blithequark. We offer a unique opportunity to work with a pioneering company in the property management industry, and to contribute positively to our customers' experiences. With our flexible work schedule, comprehensive benefits package, and opportunities for career growth and learning, we're confident that you'll find this role an exciting and fulfilling opportunity.

How to Apply

If you're a motivated and customer-focused individual who is excited about joining our team, we encourage you to apply for this role. Please submit your application, and we'll be in touch to discuss your qualifications further.