Experienced Full Stack Chat Support Associate – Delivering Exceptional Customer Experience in the Animal Health Industry

Join the Mission to Revolutionize Animal Healthcare with blithequark

blithequark is a pioneering eCommerce and mobile platform that empowers veterinary practices to compare and purchase supplies from multiple vendors in one place. Our community of over 17,000 veterinary hospitals employs tens of thousands of veterinarians, providing care to millions of animals across the United States. We're on a mission to modernize the $50B+ animal health industry, and we're looking for talented and passionate individuals to join our growing team.

About the Position

We're seeking an exceptionally skilled and customer-focused Chat Support Associate to join our team. As a Support Associate, you will play a critical role in delivering an excellent experience to our users through live chats, phone calls, emails, internal discussion boards, and platform demos. You will work collaboratively with our support team to ensure a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs.

Key Responsibilities:

• Support existing blithequark users by responding to user inquiries via live chat, email, and phone in a timely manner
• Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
• Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
• Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
• Work with vendor and industry partners to streamline communication and alerts between systems
• Help to continuously develop and expand processes in order to streamline support workflows

Requirements and Qualifications

Essential Qualifications:

• 1 year of relevant, customer-facing work experience
• 2-year Associate's Degree or 4-year College Degree
• Excellent written and verbal communication skills
• Experience in chat support preferred
• Patience and compassion when handling difficult situations
• Ability to adapt quickly and manage many concurrent responsibilities
• A strong desire to learn and help our customers succeed
• A positive attitude and one-for-all team mentality and excellent collaboration skills

Preferred Qualifications:

• Tech/start-up work experience
• Knowledge of intercom and/or experience with other chat platforms

What We Offer

At blithequark, we're committed to creating a work environment that is inclusive, supportive, and rewarding. Here are some of the benefits and perks we offer:

• 100% Remote Work: Work from anywhere in the USA and enjoy the flexibility and autonomy that comes with it
• Comprehensive Benefits Package: Medical, Dental, and Vision Insurance to ensure your health and well-being
• Automatic 401k Contribution: We're invested in your financial future and want to help you plan for retirement
• Employee Referral Program: We're proud of our team and want to reward you for referring your friends and colleagues
• At-Home Office Setup: We're committed to helping you create a comfortable and productive work environment
• Bi-Annual Company Retreats: Join us for fun and engaging team-building activities and social events
• Open Vacation Policy: Take time off when you need it and enjoy a healthy work-life balance
• Equity: We're a growth-stage company, and we want to share our success with you
• Monthly Team Events: Join us for social events, team-building activities, and celebrations

Our Culture and Values

At blithequark, we're passionate about creating a work environment that is inclusive, supportive, and rewarding. We value:

• Diversity and Inclusion: We're committed to creating a workplace that is free from discrimination and harassment
• Collaboration and Teamwork: We believe that together, we can achieve great things
• Innovation and Creativity: We're always looking for new and better ways to solve problems and improve our products and services
• Customer Focus: We're dedicated to delivering exceptional customer experiences and building long-term relationships

How to Apply

If you're a motivated and customer-focused individual who is passionate about making a difference in the animal health industry, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information].

Important Information about Scams and Fraud

We want to ensure that you're aware of the risks of scams and fraud in the job market. Here are some tips to help you stay safe:

• Be Cautious of Unsolicited Messages: If you receive unexpected messages or calls from someone claiming to represent blithequark, exercise caution and verify their authenticity
• Verify Job Postings: Always check our official careers page to confirm the validity of any job postings
• Don't Share Sensitive Information: We will never request sensitive personal or financial information from you during the application process
• Report Suspicious Activity: If you suspect any fraudulent activity or encounter suspicious individuals, please report it to our recruiting department

Equal Opportunity Employer

blithequark is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status.