Experienced Full Stack Customer Success Manager – Technical, Enterprise & Mid-Market Growth at Blithequark

Join the Team Revolutionizing Finance Solutions at Blithequark

Blithequark is seeking an exceptional Customer Success Manager (Technical) to join our dynamic team, focusing on Enterprise and mid-market merchants. As a leader in our Customer Success team, you will play a pivotal role in maximizing profitable customer relationships, reducing churn, and growing revenue. This is a unique opportunity to be part of a product that will revolutionize the way companies offer finance solutions and make a direct impact on company-wide goals.

About Blithequark and Our Industry

At Blithequark, we're committed to transforming the financial services landscape by providing innovative solutions that empower businesses to offer seamless finance options to their customers. Our cutting-edge technology is designed to streamline the financing process, making it more accessible and efficient for merchants and their customers alike. As a Customer Success Manager at Blithequark, you will be at the forefront of this revolution, working closely with our clients to ensure they achieve maximum success with our products.

Key Responsibilities

• Account Management: Build and nurture relationships with leaders at a set of customer accounts, understanding their businesses, needs, and goals.
• Customer Success: Identify opportunities to deepen and expand their business with Blithequark, ensuring overall satisfaction and reducing churn.
• Collaboration: Represent Blithequark at a senior level to merchants, providing detailed feedback from merchants to internal partners to drive initiatives forward.
• Revenue Growth: Work closely with cross-functional teams to identify opportunities for revenue growth and expansion within existing customer accounts.
• Product Feedback: Provide actionable insights and feedback to the product team to inform product development and enhance customer experience.
• Performance Metrics: Track and analyze key performance metrics, such as customer health scores, churn rates, and revenue growth, to inform strategic decisions.

Essential Qualifications

• Experience: 3+ years of experience in customer success, account management, or a related field, preferably in a technical or financial services industry.
• Communication: Excellent communication, interpersonal, and presentation skills, with the ability to effectively engage with senior-level executives.
• Analytical: Strong analytical and problem-solving skills, with the ability to interpret data and drive strategic decisions.
• Adaptability: Proven ability to thrive in a fast-paced environment, with a strong focus on results and customer satisfaction.
• Technical: Familiarity with technical products or platforms, with a willingness to learn and adapt to new technologies.

Preferred Qualifications

• Industry Experience: Experience working in the financial services or fintech industry, with a deep understanding of finance solutions and merchant needs.
• Product Knowledge: Familiarity with product management principles and practices, with a strong understanding of how to drive product adoption and customer success.
• Data Analysis: Experience with data analysis tools and techniques, with the ability to extract insights and drive business decisions.
• Leadership: Experience in leading or contributing to high-performing teams, with a strong focus on collaboration and results-driven culture.

Skills and Competencies

• Customer Focus: A customer-centric approach, with a strong focus on delivering exceptional customer experiences and driving long-term relationships.
• Strategic Thinking: The ability to think strategically, with a focus on driving business growth, revenue expansion, and customer success.
• Collaboration: Strong collaboration and influencing skills, with the ability to work effectively with cross-functional teams and senior-level executives.
• Adaptability: A flexible and adaptable approach, with the ability to pivot in response to changing customer needs, market trends, and business priorities.
• Communication: Excellent written and verbal communication skills, with the ability to craft compelling stories and presentations.

Career Growth Opportunities and Learning Benefits

At Blithequark, we're committed to the growth and development of our team members. As a Customer Success Manager, you will have access to:

• Professional Development: Ongoing training and development opportunities to enhance your skills and knowledge in customer success, product management, and industry trends.
• Mentorship: Access to experienced mentors and leaders who can provide guidance, support, and feedback on your performance.
• Career Advancement: Opportunities for career advancement and growth within the organization, with a focus on promoting from within.
• Industry Events: Participation in industry events, conferences, and workshops to stay up-to-date on the latest trends and best practices.

Work Environment and Company Culture

At Blithequark, we're proud of our dynamic and inclusive work environment, which is designed to foster collaboration, creativity, and growth. Our company culture is built on:

• Customer Obsession: A relentless focus on delivering exceptional customer experiences and driving long-term relationships.
• Innovation: A culture of innovation, experimentation, and continuous learning, with a focus on driving business growth and revenue expansion.
• Collaboration: A collaborative and inclusive work environment, with a focus on teamwork, communication, and mutual respect.
• Diversity and Inclusion: A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that is welcoming, inclusive, and respectful of all employees.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes:

• Competitive Salary: A competitive salary range that reflects your skills, experience, and contributions to the organization.
• Benefits: A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
• Perks: Additional perks and benefits, such as flexible work arrangements, professional development opportunities, and access to cutting-edge technology.

Conclusion

If you're a motivated and results-driven professional with a passion for customer success, product management, and finance solutions, we encourage you to apply for this exciting opportunity at Blithequark. As a Customer Success Manager, you will play a critical role in driving business growth, revenue expansion, and customer satisfaction, while enjoying a dynamic and inclusive work environment that supports your growth and development.

Join our team today and be part of the revolution in finance solutions!