Experienced Remote Online Chat Specialist – Customer Service & Engagement at Blithequark

Join the Blithequark Team: Where Exceptional Customer Service Meets Innovation

At Blithequark, we're dedicated to delivering top-notch solutions that exceed our clients' expectations. Our team of experts works tirelessly to ensure that every interaction with our clients is seamless, informative, and engaging. We're now looking for a highly skilled and customer-focused Remote Online Chat Specialist to join our dynamic team! As a Remote Online Chat Specialist at Blithequark, you'll play a vital role in providing exceptional customer service, promoting our products and services, and building lasting relationships with our clients.

About Blithequark

Blithequark is a leading provider of innovative solutions that cater to the diverse needs of our clients. With a strong foundation in the legal and regulatory environment, we ensure that our clients' plans are designed and operated with precision and care. Our team of experts leverages their extensive knowledge to provide clients with valuable insights and strategies for maximizing plan contributions and asset accumulation. We're committed to fostering a culture of excellence, innovation, and customer satisfaction.

Job Summary

As a Remote Online Chat Specialist at Blithequark, you'll be responsible for handling incoming customer live chats, addressing website navigation issues, service questions, and general client concerns. You'll evaluate customer interactions, elevate issues to the Online Chat Manager when necessary, and create relationships with new customers to better understand and achieve their needs. Your excellent communication skills, strong telephone etiquette, and ability to manage multiple tasks at once will make you a valuable asset to our team.

Key Responsibilities:

• Respond to incoming customer live chats regarding website navigation issues, service questions, and general client concerns in a timely and professional manner.
• Evaluate customer interactions and elevate issues to the Online Chat Manager when necessary to ensure prompt resolution.
• Build relationships with new customers to better understand and achieve their needs, promoting a positive and engaging experience.
• Respond to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately, providing solutions and alternatives when possible.
• Promote interest in Blithequark's products and services, highlighting their benefits and features.
• Consistently achieve established standards of the position, meeting or exceeding performance expectations.
• Portray and project a positive and professional image, representing Blithequark's values and mission.
• Provide administrative support to the customer service team, assisting with tasks and projects as needed.
• May assist with overflow work and other duties as needed, demonstrating flexibility and adaptability.

Requirements and Qualifications:

Essential Qualifications:

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Experience in customer service, preferably in a chat or phone-based environment.
• Strong telephone etiquette and excellent communication skills, with the ability to effectively interact with customers and colleagues.
• Familiarity with CRM tools and software, with the ability to quickly learn and adapt to new systems.
• Ability to manage multiple tasks at once, prioritizing and organizing work to meet deadlines and performance expectations.
• Ability to adapt to different personalities, working effectively with customers and colleagues from diverse backgrounds.

Preferred Qualifications:

• Previous experience working in a remote or home-based environment, with a proven track record of productivity and success.
• Knowledge of Blithequark's products and services, or a willingness to learn and become an expert.
• Certification in customer service or a related field, such as ICSS or HDI.

What We Offer:

At Blithequark, we're committed to providing our team members with a supportive and inclusive work environment that fosters growth and development. As a Remote Online Chat Specialist, you'll enjoy:

• Competitive compensation and benefits package, with opportunities for bonuses and professional growth.
• Flexible work arrangements, including the ability to work from home and set your own schedule.
• Ongoing training and development opportunities, including access to industry-leading resources and expertise.
• A dynamic and supportive team environment, with regular feedback and coaching.
• The opportunity to make a meaningful impact on our clients' lives, delivering exceptional service and support.

Our Culture and Values:

At Blithequark, we're passionate about creating a culture that's inclusive, innovative, and customer-focused. Our values include:

• Customer obsession: We're dedicated to delivering exceptional service and support to our clients.
• Integrity: We operate with transparency, honesty, and ethics, always doing what's right.
• Innovation: We're committed to staying ahead of the curve, leveraging the latest technologies and trends.
• Teamwork: We believe in the power of collaboration, working together to achieve common goals.
• Accountability: We take ownership of our actions and decisions, learning from our mistakes and successes.

How to Apply:

If you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Blithequark is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from all qualified candidates.