Experienced Full-Time Remote Patient Care Advocate - Customer Service Representative for Pharmacy Benefits at Blithequark

Join the Blithequark Team as a Patient Care Advocate

Blithequark is seeking a highly skilled and compassionate Patient Care Advocate to join our team as a full-time remote customer service representative. As a Patient Care Advocate, you will play a critical role in delivering exceptional customer service to our members, providers, physicians, and internal and external clients related to pharmacy benefits. If you have a passion for helping others and a knack for resolving problems efficiently, we encourage you to apply for this exciting opportunity.

About Blithequark

At Blithequark, we are dedicated to providing top-notch services that make a positive impact on people's lives. Our pharmacy benefits program is designed to help individuals and families access the medications they need, and our team of Patient Care Advocates is at the forefront of delivering exceptional customer service and support. We value our employees and strive to create a work environment that is inclusive, supportive, and rewarding.

Key Responsibilities

As a Patient Care Advocate at Blithequark, your primary responsibilities will include:

• Handling inbound and outbound calls from members, providers, physicians, and internal and external clients related to pharmacy benefits
• Responding to questions and concerns in a timely and professional manner, while maintaining productivity standards and performance guarantees
• Researching and resolving problems related to pharmacy benefits, including mail order and claims issues
• Assisting members in understanding and maximizing the use of their pharmacy distribution program
• Utilizing our computerized system to gather information and respond to questions
• Documenting issues and resolutions in a common database to ensure accurate and complete records
• Escalating issues as necessary to ensure prompt resolution and follow-up
• Maintaining accurate and complete documentation of all inquiries to continuously improve the customer service process and reduce potential legal concerns
• Identifying and escalating concerns received from patients and/or clients in a prudent manner to ensure corrective action can be pursued and expedited
• Adhering to quality and production standards while complying with all applicable company, state, and federal safety regulations

Essential Qualifications

To be successful as a Patient Care Advocate at Blithequark, you will need:

• A strong passion for delivering exceptional customer service and support
• Excellent communication and problem-solving skills
• The ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
• A high school diploma or equivalent required; associate's or bachelor's degree preferred
• 1 year of experience in a call center or customer service environment (preferred)
• 1 year of experience in a pharmacy benefits or healthcare-related field (preferred)

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• The ability to work independently in a remote environment
• Proficiency in using computerized systems and software applications
• A strong attention to detail and ability to maintain accurate records
• The ability to work in a team environment and collaborate with other departments

Career Growth Opportunities and Learning Benefits

At Blithequark, we are committed to the growth and development of our employees. As a Patient Care Advocate, you will have access to:

• Ongoing training and development programs to enhance your skills and knowledge
• Career advancement opportunities within the company
• A comprehensive benefits package, including competitive compensation and perks

Work Environment and Company Culture

At Blithequark, we strive to create a work environment that is inclusive, supportive, and rewarding. As a remote employee, you will have the flexibility to work from home and enjoy:

• A flexible schedule, with Monday to Friday hours and weekends as needed
• The opportunity to work independently and manage your own time
• A collaborative and supportive team environment, with regular check-ins and feedback

Compensation and Benefits

We offer a comprehensive benefits package, including:

• Competitive compensation and bonuses
• A comprehensive health insurance package
• Paid time off and holidays
• Opportunities for career advancement and professional growth

Why Join Blithequark?

If you are passionate about delivering exceptional customer service and support, and are looking for a challenging and rewarding role, we encourage you to apply to join our team at Blithequark. As a Patient Care Advocate, you will have the opportunity to make a positive impact on people's lives, while enjoying a flexible and supportive work environment.

At Blithequark, we value diversity and inclusion, and encourage people with a criminal record to apply. We are committed to creating a work environment that is inclusive and supportive, and we look forward to hearing from you.

Don't miss this opportunity to join our team and make a difference in the lives of our members and clients. Apply today to become a Patient Care Advocate at Blithequark!