Experienced Remote Customer Service Representative - Bilingual Preferred for Disaster Relief Support at Blithequark

Join Blithequark's Mission to Support Disaster Survivors

Blithequark is seeking compassionate and skilled Remote Customer Service Representatives to join our team in supporting individuals affected by disasters. As a Customer Service Representative, you will serve as a direct point of contact for disaster survivors registering for federal assistance, seeking relief program referrals, or inquiring about prior registrations. This is a unique opportunity to make a positive impact in the lives of those in need while working in a remote setting.

About Blithequark

At Blithequark, we are committed to providing essential services to individuals and communities affected by disasters. Our team works tirelessly to ensure that those in need receive the support and resources they require to recover and rebuild. We value empathy, professionalism, and excellent communication skills in our team members and offer a dynamic and supportive work environment that allows for growth and development.

Key Responsibilities

• Serve as a direct point of contact for disaster survivors registering for federal assistance, asking questions about prior registrations, and seeking relief program referrals via our call center.
• Conduct all calls with patience, tact, and courtesy to determine needs, provide instructions, and/or referrals while following a scripted interview process.
• Enter information into our Windows-based computer database as required, ensuring accuracy and efficiency.
• Provide phone numbers and agency referrals as necessary for applicable secondary support organizations and other assistance.
• Perform additional duties assigned based on the level of support required for specific events or projects.
• Attend all scheduled shift meetings to receive event-specific information prior to beginning your shift.
• Display excellent communication and customer service skills, exhibiting a high level of professionalism in all communications, including reading, writing, and speaking English fluently.

Requirements and Qualifications

Essential Qualifications:

• Associate degree or equivalent combination of education, technical training, or work experience considered in lieu of a degree.
• U.S. Citizenship.
• Ability to manage a high level of confidentiality.
• Proficient in Microsoft Office Suite.
• Excellent organizational, written, and verbal communication skills.
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
• Ability to work as a team member, as well as independently.

Preferred Qualifications:

• Bilingual or multilingual skills.
• Experience working in customer service or a related field.
• Familiarity with disaster relief programs or services.

Technical Requirements

• Must have a high-speed internet connection with a minimum download speed of 25 Mbps (50 Mbps for a shared connection) and 5 Mbps (10 Mbps preferred) upload speed.
• Knowledge and experience with personal computers in a Microsoft Windows-based environment.
• All call agent work, including data entry, must be done while the disaster survivor is on the phone, with a maximum of 10 seconds of "after-call" work allowed.
• Agents are not permitted to handle calls via a cell phone or in a public environment.

Career Growth and Learning Benefits

At Blithequark, we are committed to the growth and development of our team members. This role offers opportunities to:

• Develop and enhance your customer service and communication skills.
• Gain experience working with disaster relief programs and services.
• Build your professional network within the organization and the disaster relief community.
• Contribute to the well-being of individuals and communities affected by disasters.

Work Environment and Company Culture

Blithequark values a dynamic and supportive work environment that promotes growth, learning, and teamwork. As a remote team member, you will have the flexibility to work from home and manage your schedule effectively. Our company culture is built on:

• Compassion and empathy for those in need.
• Professionalism and excellence in all aspects of our work.
• Collaboration and teamwork.
• Innovation and continuous improvement.

Compensation, Perks, and Benefits

Blithequark offers a competitive compensation package and benefits that include:

• Competitive hourly rate.
• Opportunities for professional growth and development.
• Flexible work arrangements, including remote work options.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Paid time off and holidays.

Conclusion

If you are a motivated and compassionate individual with excellent communication skills and a desire to make a positive impact, we encourage you to apply for this exciting opportunity at Blithequark. As a Remote Customer Service Representative, you will play a critical role in supporting disaster survivors and contributing to the well-being of individuals and communities in need. We look forward to hearing from you and discussing this opportunity further.

Apply now to join our team and make a difference in the lives of those affected by disasters.