Experienced Customer Service Representative for APAC Region - Remote Contract Opportunity in Demand Generation and Lead Management

Join the Team at blithequark: Pioneers in Demand Generation and Lead Management

Are you a motivated and customer-focused professional looking for a new challenge in the fast-paced world of demand generation? Do you have a passion for building strong relationships and driving customer satisfaction? Look no further than blithequark, one of the fastest-growing lead generation companies in the industry! We're on the hunt for talented individuals like you to join our dynamic team and help us craft innovative demand solutions that fuel our clients' pipelines.

About blithequark

At blithequark, we're driven by a culture of innovation, integrity, and customer-centricity. Our team is dedicated to delivering precision-crafted demand solutions that exceed our clients' expectations. We're a company that's always looking for bright, motivated people to join our team and help us drive growth and success. As a Customer Service Representative for the APAC region, you'll play a critical role in developing customer relationships that promote retention and loyalty.

Job Summary

We're seeking an experienced Customer Service Representative to join our team on a remote contract basis. As a key member of our customer-facing team, you'll work closely with a select group of named accounts to ensure campaign success and deliver exceptional customer service. If you're a self-motivated and organized individual with a passion for customer success, we want to hear from you!

Key Responsibilities

• Account Management: Develop and maintain relationships with a select group of named accounts to ensure campaign success and drive account growth.
• Trusted Advisor: Serve as a trusted advisor for our clients and be an expert in blithequark offerings, providing guidance and support to ensure client satisfaction.
• Collaboration: Collaborate with internal subject matter experts to deliver campaign leads and ensure clients are happy with the outcome.
• Sales Team Collaboration: Work closely with the Sales team from proposal to delivery, including identifying and ensuring delivery options, integrations, and other operational aspects.
• Documentation: Create and coordinate account documentation, including reports, RFPs, and other recommendations.
• Post-Sale Account Management: Be accountable for post-sale account management and driving account growth through excellent customer service and delivery, communication, and onboarding.

Essential Qualifications

• Experience: Minimum two years of account management and/or customer success/service experience.
• Organizational Skills: Organized, detail-oriented, and able to manage 30+ clients at once.
• Collaboration: Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision.
• Problem Resolution: Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues.
• Technical Skills: Comfortable using and learning software, including MS Office (Excel), custom-built software, CRM, ticketing/tracking systems, etc.
• Communication: Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success.

Preferred Qualifications

• Industry Experience: Experience working in the demand generation or lead management industry.
• Certifications: Relevant certifications, such as CRM or customer service certifications.

What We Offer

At blithequark, we're committed to providing our team members with a supportive and dynamic work environment that fosters growth and success. Here are just a few benefits of working with us:

• Remote Work: Enjoy the flexibility of working from home or a remote location.
• Contract Opportunity: Opportunity to work on a contract basis with potential for extension or conversion.
• Professional Development: Ongoing training and development opportunities to help you grow your skills and career.
• Competitive Compensation: Competitive salary and benefits package.
• Dynamic Work Environment: Collaborative and dynamic work environment with a team of motivated and customer-focused professionals.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our team members grow and develop their skills and careers. Here are just a few ways we support career growth and learning:

• Mentorship: Opportunities for mentorship and coaching from experienced professionals.
• Training and Development: Ongoing training and development opportunities to help you grow your skills and career.
• Career Advancement: Opportunities for career advancement and growth within the company.

Work Environment and Company Culture

At blithequark, we're proud of our dynamic and supportive work environment. Here are just a few things you can expect:

• Collaborative Culture: Collaborative and dynamic work environment with a team of motivated and customer-focused professionals.
• Flexible Work Arrangements: Flexible work arrangements, including remote work options.
• Recognition and Rewards: Opportunities for recognition and rewards for outstanding performance.

Compensation, Perks, and Benefits

At blithequark, we're committed to providing our team members with a competitive compensation and benefits package. Here are just a few things you can expect:

• Competitive Salary: Competitive salary and benefits package.
• Perks and Benefits: Additional perks and benefits, including opportunities for professional development and growth.

How to Apply

If you're a motivated and customer-focused professional looking for a new challenge, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and discuss this exciting opportunity further.

Join our team at blithequark and be part of a dynamic and growing company that's making a real impact in the world of demand generation and lead management. Apply now and take the first step towards a rewarding and challenging career!