Experienced Full Stack Bookkeeping Software Customer Support Specialist - Remote

Join the blithequark Team: Deliver Exceptional Customer Experiences in Bookkeeping Software Support

blithequark is seeking highly skilled and experienced independent contractors to join our team as Bookkeeping Software Customer Support Specialists. As a remote customer support specialist, you will have the opportunity to work with customers, providing top-notch support and resolving their queries related to bookkeeping and accounting software. If you have a passion for delivering exceptional customer service, and you're proficient in bookkeeping/accounting practices and accounting software, we want to hear from you!

About blithequark

At blithequark, we're committed to providing innovative solutions that make a difference in people's lives. Our team is dedicated to delivering exceptional customer experiences, and we're looking for talented individuals like you to join our crew. As a customer support specialist, you'll be an integral part of our team, working remotely and providing support to customers via phone.

Key Responsibilities

• Provide exceptional customer service to callers, responding to their queries related to bookkeeping and accounting software processes, ledger entry, navigation, and troubleshooting needs.
• Utilize your expertise in bookkeeping/accounting practices to resolve customer issues, providing clear and concise solutions.
• Work independently, taking ownership of customer issues and providing confident resolution.
• Cross-sell relevant products while addressing customer concerns, demonstrating a strong understanding of customer needs.
• Maintain a high level of professionalism, communicating with a friendly tone and demeanor.
• Stay up-to-date with the latest developments in bookkeeping and accounting software, expanding your knowledge and skills to provide exceptional support.

Requirements and Qualifications

Essential Qualifications:

• Proficiency in QuickBooks Online or comparable accounting software.
• Bookkeeping/accounting expertise, including AR, AP, journal entries, reconciliation, and other related areas.
• Customer service experience, with a demonstrated ability to deliver high-quality customer service over the phone in a virtual or "brick and mortar" call center environment.
• Comfort with cross-selling relevant products while addressing customer concerns.
• Strong ownership of customer issues, with the ability to take control of the situation and provide confident resolution.
• Tech-savvy and avid computer user, with excellent communication skills.

Preferred Qualifications:

• Previous experience in a customer support role, preferably in the bookkeeping or accounting industry.
• Familiarity with other accounting software, such as Xero or Sage.
• Experience working in a remote environment, with excellent time management and organizational skills.

Skills and Competencies

To succeed as a Bookkeeping Software Customer Support Specialist at blithequark, you'll need to possess excellent communication and interpersonal skills, with the ability to work independently and provide exceptional customer service. You'll also need to be tech-savvy, with a strong understanding of bookkeeping and accounting software, and the ability to troubleshoot issues effectively.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to the growth and development of our team members. As a customer support specialist, you'll have the opportunity to expand your skills and knowledge, working with a range of customers and software applications. You'll also have access to training and development resources, to help you stay up-to-date with the latest developments in bookkeeping and accounting.

Work Environment and Company Culture

As a remote customer support specialist, you'll have the flexibility to work from home, creating your own schedule and enjoying the convenience of remote work. Our team is dedicated to providing a supportive environment, with a focus on delivering exceptional customer experiences. We're a dynamic and innovative company, with a passion for making a difference in people's lives.

Compensation and Benefits

As a customer support specialist at blithequark, you'll have the opportunity to earn up to $20.40 per hour, with a guaranteed minimum of 45 minutes for each hour if available for the full 60 minutes. You'll also enjoy a range of benefits, including:

• Flexible scheduling, with the opportunity to create your own schedule.
• Remote work, with the convenience of working from home.
• Opportunities for career growth and development.
• Access to training and development resources.
• Competitive compensation, with the opportunity to earn up to $20.40 per hour.

Work Environment Requirements

To ensure that you can provide exceptional support to our customers, we require:

• A quiet, uninterrupted space, with minimal distractions.
• An organized desk area, with all necessary equipment and software.

Technology Requirements

To work effectively as a customer support specialist, you'll need:

• A personal computer (no tablet), with a broadband internet connection (at least 10 Mbps download speed).
• A wired internet connection (no wi-fi or mobile internet).
• A Windows 10 or Windows 11 operating system, with valid antivirus software installed and running.
• A wired USB headset with microphone.
• Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple's Boot Camp utility.

Important Information

Please note that:

• You must live and work from the United States, except CA, NY, PA, WA.
• Contractors must successfully pass a criminal background check.
• The relationship between you and blithequark is a contractual relationship, with no employee benefits or guarantees.

Conclusion

If you're a motivated and experienced customer support specialist, with a passion for delivering exceptional customer experiences, we want to hear from you! Join our team at blithequark, and enjoy the flexibility and convenience of remote work, while making a difference in people's lives. Apply now to become a Bookkeeping Software Customer Support Specialist, and take the first step towards a rewarding and challenging career with blithequark!