**Experienced Chat Support Representative – Kitchen and Bathroom Cabinets E-commerce Customer Service**

At blithequark, we're revolutionizing the way Americans design and purchase high-quality, affordable kitchen and bathroom cabinets. As one of the leading e-commerce companies in the industry, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. We're now seeking a highly skilled and motivated Chat Support Representative to join our team and help us achieve our mission. **About blithequark** blithequark is a rapidly growing e-commerce company that specializes in designing and selling high-quality kitchen and bathroom cabinets to both retail and professional customers across the United States. Our team of experienced sales and design professionals has helped thousands of customers realize their kitchen and bathroom dreams. With a strong company culture and a passion for innovation, we're committed to delivering exceptional customer experiences that drive customer satisfaction and loyalty. **The Role** As a Chat Support Representative at blithequark, you'll be the front face of our company, responsible for providing exceptional customer service to our customers through live chat. Your primary focus will be to respond to customer inquiries in a timely and efficient manner, resolving issues and providing solutions to our customers' needs. Your communication skills, product knowledge, and problem-solving abilities will be essential in delivering a world-class customer experience. **Key Responsibilities** * Respond to customer inquiries through live chat, providing timely and accurate solutions to their needs * Resolve customer complaints and issues in a professional and courteous manner * Provide product information, pricing, and availability to customers * Process customer orders and resolve shipping and delivery issues * Collaborate with internal teams to resolve complex customer issues * Continuously improve customer satisfaction and loyalty through proactive communication and issue resolution **Who We're Looking For** To succeed in this role, you'll need to possess the following traits: * **Speed and Stress Threshold**: You'll need to be able to work efficiently in a fast-paced environment, handling multiple customer requests simultaneously while maintaining a high level of accuracy and attention to detail. * **Strong Work Ethic**: You'll be the front face of our company, and your dedication to customer satisfaction will be essential in building trust and loyalty with our customers. * **Creativity**: You'll need to be able to think on your feet, resolving complex customer issues and providing creative solutions to their needs. * **Sales Acumen**: You'll have the opportunity to upsell and cross-sell our products, helping customers find the right solutions for their needs. * **Independence**: You'll be working remotely, and you'll need to be self-motivated and able to work independently with minimal supervision. * **Thoroughness**: You'll need to be meticulous in your work, ensuring that all customer interactions are accurate and professional. **Essential Qualifications** * 1 year of customer service experience (preferred) * Fluency in English (speech and writing) * Fast and confident typing skills (approx. 40 WPM or higher) * Proficiency in MS Office suite * Ability to work in a remote environment with minimal supervision **Preferred Qualifications** * Experience in the e-commerce industry * Knowledge of kitchen and bathroom cabinets and design principles * Sales experience and ability to upsell and cross-sell products * Certification in customer service or a related field **What We Offer** As a Chat Support Representative at blithequark, you'll enjoy a range of benefits and opportunities, including: * **Competitive Pay**: $14.00 per hour * **Flexible Scheduling**: 30-50 hours per week, with the opportunity to work flexible shifts (4-hour or 8-hour shifts) * **Remote Work**: Work from the comfort of your own home, with minimal supervision * **Benefits Package**: Dental insurance, health insurance, on-the-job training, paid time off, and vision insurance * **Career Growth Opportunities**: Opportunities for advancement and professional growth within the company * **Company Culture**: A strong company culture that values innovation, teamwork, and customer satisfaction **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Application Question(s)** * Are you currently a resident of, or able to relocate to, Florida, Texas, or Arkansas? * What is your approximate typing speed in WPM (words per minute)? **Experience** * Customer Service: 1 year (preferred) **Location** * Florida (required) **Work Location** * Remote Apply Job! Apply for this job