Experienced Customer Service Representative - Remote Weekend Opportunity with blithequark

Join blithequark, a Leader in Contact Center and Debt Collections Services

At blithequark, we're revolutionizing the way top brands interact with their customers. As a fast-paced, quickly growing company with a coast-to-coast presence in the United States, we're on a mission to expand our reach and deliver exceptional customer experiences. If you're a motivated and customer-centric individual looking for a challenging yet rewarding role, we invite you to explore this exciting opportunity to join our team as a Customer Service Representative on weekends.

About blithequark

blithequark is a versatile and tech-savvy organization that provides contact center and debt collections services to some of the world's largest brands. Our clients include renowned companies across various industries, such as a Top-10 Global Restaurant Company and a Top-15 U.S. Healthcare System. We specialize in business process outsourcing efforts, including contact center work, IT as a Service, and debt collections. Our commitment to delivering outstanding customer service and our ability to adapt to the ever-changing needs of our clients have been the driving forces behind our rapid growth.

Position Overview: Customer Service Representative

As a Customer Service Representative at blithequark, you will be the face of our organization, providing top-notch support to our customers and clients. This role is perfect for individuals who are passionate about delivering exceptional customer experiences and thrive in a fast-paced, performance-oriented environment. As a key member of our team, you will be empowered to make a difference in the lives of our customers while growing your skills and career.

Key Responsibilities

• Communicate effectively with customers via inbound phone calls, emails, live chats, and other channels as needed.
• Meet and exceed daily quotas for inbound and outbound interactions, ensuring timely and efficient resolution of customer inquiries.
• Record detailed notes of customer interactions to maintain accurate records and identify trends for escalation.
• Maintain real-time communication by keeping inventory volumes current and up-to-date.
• Create life-long customers by responding to their inquiries in a creative, personal, comprehensive, and consistent manner, demonstrating their value to our organization.
• Uphold the high standards of professionalism and customer service expected by our clients, responding efficiently and courteously in a timely and friendly manner.
• De-escalate situations involving dissatisfied customers, turning negative experiences into positive outcomes.
• Collaborate with fellow Customer Service Representatives, Supervisors, and Managers to provide the best possible experience for our customers.
• Operate effectively in a remote work environment, utilizing proficient computer skills and technical knowledge to deliver exceptional results.
• Adapt to a fast-paced and ever-changing work environment, staying flexible and responsive to the needs of our customers and clients.
• Work a customer service schedule based on high-volume days and times in the restaurant/hospitality industry, with a start time of 2 PM or 5 PM EST on weekends.

Essential Skills and Abilities

To succeed in this role, you will need to possess the following essential skills and abilities:

• A clear and articulate telephone voice without major background noise or distractions.
• The ability to plan, prioritize, and organize workloads effectively.
• Self-motivation with strong communication skills, excellent decision-making skills, and the ability to learn quickly.
• Reliability and consistency in delivering excellent work performance.
• Experience with multi-line phone systems and proficiency in Microsoft Office, cloud-based platforms such as Salesforce, data entry, and word processing.
• An upbeat and positive attitude, with the ability to maintain the reputation of blithequark and our clients.
• Adaptability and flexibility in a rapidly expanding dynamic organization.

Qualifications, Education, and Experience

To be considered for this role, you will need to meet the following qualifications:

• 1-3 years of experience in a customer service capacity, with a proven track record of delivering exceptional customer experiences.
• A High School diploma or GED.
• Must be at least 18 years of age.
• Own a computer or laptop with a keyboard and mouse (iPads, Chromebooks, and mobile devices are not allowed).
• Be an independent self-starter with excellent time management skills.

Physical Requirements

This role requires:

• Prolonged periods sitting at a desk and working on a computer and telephone.
• The ability to lift up to 15 pounds at times.

What We Offer

At blithequark, we're committed to providing our employees with a rewarding and engaging work environment. As a Customer Service Representative, you can expect:

• Competitive compensation and benefits package.
• Opportunities for career growth and professional development.
• A dynamic and supportive work environment that fosters collaboration and innovation.
• The flexibility to work remotely on weekends, with a schedule that suits your needs.
• A culture that values diversity, equity, and inclusion, and is committed to equal employment opportunities.

blithequark's Commitment to Diversity and Inclusion

blithequark is an Affirmative Action/Equal Opportunity Employer, committed to providing equal employment opportunities to all employees and applicants for employment. We prohibit discrimination and harassment of any type, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Join Our Team

If you're a motivated and customer-centric individual looking for a challenging yet rewarding role, we invite you to apply for this exciting opportunity to join our team as a Customer Service Representative on weekends. At blithequark, we're passionate about delivering exceptional customer experiences and creating a better future for our employees and clients. Take the first step towards a fulfilling career with us - apply today!