Customer Care Associate - Delivering Exceptional Customer Experiences in the Insurance Industry at blithequark

Join blithequark, a Leader in IT and Business Services, and Be Part of a Dynamic Team

At blithequark, we're passionate about harnessing the power of technology and innovation to drive business success. As a recognized leader in IT and business services, including cloud, data, and applications, we're committed to helping our clients transform and thrive in a rapidly evolving landscape. With a global reach and a strong presence in the industry, we're dedicated to fostering a culture of inclusivity, adaptability, and forward-thinking.

About the Role: Customer Care Associate

We're seeking a highly skilled and motivated Customer Care Associate to join our team in Plano, Texas. As a Customer Care Associate, you'll be the frontline representative of blithequark, providing exceptional customer service to policyholders, beneficiaries, agents, and internal customers. Your expertise and professionalism will be instrumental in ensuring customer satisfaction, resolving queries, and addressing concerns in a timely and effective manner.

Key Responsibilities:

• Providing top-notch phone customer service to a diverse range of customers, handling between 75 to 100 calls per day.
• Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
• Developing and maintaining a solid working knowledge of the insurance industry, products, services, and processes performed by the team.
• Collaborating with management or other team members to proactively address service issues and concerns.
• Ensuring customer satisfaction and striving to meet service standards.
• Working in a designated quiet area while working from home to complete calls.

Essential Qualifications:

• 1 year of experience in an office environment.
• 1 year of experience using a computer with Microsoft Windows PC applications.
• 6 months of experience working from a home environment.
• High school diploma or GED.
• Previous insurance industry experience with knowledge of life insurance and annuity policies.
• 6 months of experience in a role that required attention to detail, accuracy, and accountability for work product.
• 6 months of experience in a role that required effective communication (oral/written) in a professional/office setting.

Preferred Qualifications:

• Experience in a call center environment.
• Familiarity with insurance industry products and services.
• Strong analytical and problem-solving skills.

Skills and Competencies:

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple calls.
• Strong problem-solving and analytical skills.
• Attention to detail and accuracy.
• Proficiency in Microsoft Windows PC applications.

What We Offer

At blithequark, we're committed to providing our employees with a comprehensive benefits package, including:

• Medical, dental, and vision insurance with an employer contribution.
• Flexible spending or health savings account.
• Life and AD&D insurance.
• Short- and long-term disability coverage.
• Paid time off.
• Employee assistance program.
• 401k program with company match.
• Additional voluntary or legally required benefits.

We're also proud to offer a competitive hourly rate of $15.50.

Career Growth Opportunities and Learning Benefits

At blithequark, we're dedicated to helping our employees grow and develop their skills. As a Customer Care Associate, you'll have access to comprehensive training programs, including our Call Center training classes, to ensure you're equipped to excel in your role. You'll also have opportunities to develop your skills and expertise, with potential career advancement opportunities within the company.

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and adaptable culture. As a Customer Care Associate, you'll be working from home, with the flexibility to manage your work environment. We're committed to providing a supportive and collaborative work environment that fosters growth and success.

Schedule and Availability

The required schedule availability for this position is Monday-Friday 7:00 am CT to 7:00 pm (Central Time), with potential Saturday morning shifts (rotating) from 8:00 am to 12:00 pm (Central Time). Shift times may be adjusted based on client requirements, and overtime may be required based on business needs.

How to Apply

If you're a motivated and customer-focused individual looking to join a dynamic team, we encourage you to apply for this exciting opportunity. Please be aware that you'll need to have a working device (such as a cell phone or tablet) for the 2-Factor Authentication process, and you'll be required to pass a drug screen, background check, education check, and employment verification check.

At blithequark, we're committed to creating a diverse and inclusive environment for all employees. We're an equal opportunity employer and consider all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.

Join us today and be part of a team that's shaping the future of IT and business services!