Online Chat Specialist Entry Level - Join blithequark's Dynamic Team as a Customer Service Expert

Welcome to blithequark: Revolutionizing Customer Experience

At blithequark, we're passionate about delivering exceptional customer experiences through innovative solutions and a customer-centric approach. As a rapidly expanding company, we're committed to fostering a culture of excellence, empathy, and continuous learning. We're now seeking a highly motivated and skilled individual to join our team as an Online Chat Specialist (Entry Level). If you're a problem-solver with a passion for providing top-notch customer service, we invite you to explore this exciting opportunity.

Job Overview

As an Online Chat Specialist at blithequark, you'll play a critical role in engaging with website visitors, responding to their queries, and providing prompt and accurate service. You'll be the face of our company, representing blithequark's values and commitment to customer satisfaction. Reporting to the Online Chat Manager, you'll be responsible for a range of customer service-related tasks, ensuring that our clients receive exceptional support in real-time.

Key Responsibilities

• Respond to incoming customer live chats regarding website navigation issues, service questions, and general client concerns
• Evaluate customer interactions and escalate issues to the Online Chat Manager when necessary
• Build relationships with new customers to understand and achieve their needs
• Provide accurate, concise, and appropriate responses to customer questions, inquiries, requests, and problems
• Promote interest in client products and services
• Consistently achieve established standards of the position
• Project a positive and professional image, embodying blithequark's values and culture
• Provide administrative support to the customer service team
• Assist with overflow work and other duties as needed

Qualifications and Skills

To succeed as an Online Chat Specialist at blithequark, you'll need:

• A strong work ethic, with the ability to work independently and within a team-oriented environment
• PC keyboarding and internet experience
• Excellent communication and interpersonal skills, both written and verbal
• An upbeat, positive attitude and professional demeanor
• Articulate and well accustomed to a client-facing role
• Ability to compose professional emails (a plus)
• Proficient written and verbal communication skills in English
• Basic technical skills, including the ability to navigate through smartphone and computer applications
• An empathetic and kind personality, with a customer-centric approach

What We Offer

At blithequark, we believe in rewarding our team members for their hard work and dedication. Our benefits package includes:

• Company equity program
• Medical, dental, life, and vision insurance
• Unlimited paid time off
• Paid family leave
• Short-term disability
• 401k plan
• Reimbursement for education and professional development
• Employee assistance program

Career Growth and Development

As a member of blithequark's team, you'll have access to ongoing training and development opportunities, enabling you to grow and advance in your career. Our dynamic and supportive work environment encourages continuous learning, innovation, and collaboration. You'll be part of a talented team that's passionate about delivering exceptional customer experiences and driving business success.

Work Environment

This is a remote position, allowing you to work from the comfort of your own home. As a blithequark team member, you'll be part of a distributed team that's connected through a shared passion for customer service and a commitment to excellence. We'll provide you with the tools, resources, and support you need to succeed in this role.

Join Our Team

If you're a motivated and skilled individual with a passion for customer service, we invite you to join blithequark's dynamic team as an Online Chat Specialist (Entry Level). Apply now and become part of a company that's shaping the future of customer experience.

Don't miss this opportunity to grow with blithequark and make a meaningful impact on our customers' lives.