Customer Service Representative - 2nd Shift - Logistics and Transportation Industry Expert

Join blithequark as a Customer Service Representative and Drive Success in the Logistics Industry

At blithequark, we're revolutionizing the world of transportation services with our highly integrated network of people, technology, and physical assets. As a top player in the global logistics industry, we're committed to delivering exceptional customer experiences and fostering a culture of innovation and growth. If you're a customer service professional looking for a challenging and rewarding role, we invite you to join our team as a Customer Service Representative on the 2nd shift.

About the Role

As a Customer Service Representative at blithequark, you'll be the face of our organization, interacting with customers, resolving issues, and providing top-notch service. Your expertise and dedication will be instrumental in driving customer satisfaction, building loyalty, and contributing to our continued success.

Key Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements, ensuring accuracy and compliance.
• Recognize and resolve documentation errors, taking corrective action to prevent future discrepancies.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies, and billing and invoicing questions, providing timely and effective solutions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry, and billing, maintaining a high level of productivity and organization.
• Process over, short, and damaged freight and related documentation for customer resolution, ensuring prompt and fair resolution.

Requirements and Qualifications

To succeed as a Customer Service Representative at blithequark, you'll need:

Minimum Qualifications

• 2 years of customer service experience, preferably in a transportation or logistics environment.
• Strong computer, typing, and 10-key skills, with the ability to efficiently and accurately navigate our systems.
• Experience with Microsoft Office, including Word, Excel, and Outlook, with a strong understanding of software applications.
• Availability to work a variety of shifts, including days, evenings, nights, and weekends, with flexibility and adaptability.

Preferred Qualifications

• Transportation experience, with knowledge of industry-specific terminology, regulations, and practices.
• Excellent verbal and written communication skills, with the ability to effectively interact with customers, colleagues, and management.

What We Offer

At blithequark, we're committed to providing a comprehensive benefits package and a rewarding work environment. Here are just a few of the perks you can expect:

• Competitive pay starting at $21.16 per hour.
• 2nd Shift schedule: 12:00 PM - 8:30 PM, providing a great work-life balance.
• Full health insurance benefits on day one, ensuring you and your family are protected.
• Life and disability insurance, providing additional security and peace of mind.
• Earn up to 13 days PTO your first year, allowing you to recharge and relax.
• 9 paid company holidays, giving you time to celebrate and connect with loved ones.
• 401(k) option with company match, helping you build a secure financial future.
• Education assistance, supporting your ongoing learning and professional development.

Work Environment and Culture

At blithequark, we're proud of our dynamic and inclusive work culture. As a Customer Service Representative, you'll work in a fast-paced environment on our loading dock, which is not climate-controlled and may be slippery. You'll be required to walk and/or stand for extended periods, so comfort and safety are essential.

We're an Equal Opportunity/Affirmative Action employer, committed to diversity and inclusion. We welcome applicants from all backgrounds and perspectives, and we're dedicated to providing a work environment that's respectful, supportive, and empowering.

Career Growth and Development

At blithequark, we're passionate about helping our employees grow and succeed. As a Customer Service Representative, you'll have opportunities to develop your skills, take on new challenges, and advance your career. Our comprehensive training programs, mentorship initiatives, and performance-driven culture will help you achieve your goals and reach your full potential.

Why Join blithequark?

If you're a motivated and customer-focused professional looking for a dynamic and rewarding work environment, we invite you to join our team at blithequark. With our commitment to innovation, customer satisfaction, and employee growth, we're confident that you'll thrive in our organization.

Don't miss this opportunity to drive success in the logistics industry and take your career to the next level. Apply now to become a Customer Service Representative at blithequark!

Equal Opportunity Employer

blithequark is an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

Pre-Employment Requirements

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.