Part-time Chat Specialist - Delivering Exceptional Customer Experience in the Automotive Industry at blithequark, College Station, TX

Join the blithequark Team as a Part-time Chat Specialist and Revolutionize the Way We Engage with Customers Online

At blithequark, we're passionate about harnessing the power of technology to transform the automotive industry. As an affiliate of blithequark, we're dedicated to providing innovative solutions that enable our clients to thrive in a rapidly evolving market. We're now seeking a highly skilled and motivated Part-time Chat Specialist to join our team in College Station, TX, and help us deliver exceptional customer experiences that drive business growth.

About Us

blithequark is a dynamic and forward-thinking organization that's committed to making a positive impact on the automotive industry. Our team is comprised of talented individuals who share a common goal: to provide outstanding customer service and support to our clients. We're a relaxed, yet professional and fun environment that values collaboration, innovation, and continuous learning.

Job Overview

As a Part-time Chat Specialist at blithequark, you'll play a critical role in representing our dealer clients favorably online and turning customer interactions into valuable leads. Your primary responsibility will be to engage with customers via online chat, providing accurate and timely information about automotive and recreational vehicle sales, service, finance, and general dealership inquiries.

Key Responsibilities

• Handle a wide variety of customer inquiries via online chat, responding promptly and professionally to customer queries.
• Provide accurate and up-to-date information about products and services, ensuring that customers receive the support they need to make informed decisions.
• Narrow down on appointment information to schedule appointments, ensuring that customers are connected with the right dealership personnel.
• Develop and maintain a comprehensive knowledge base of the ever-evolving products and services, staying up-to-date with the latest industry trends and developments.
• Capture customer contact information for lead generation and client review, ensuring that our clients receive valuable insights into customer behavior and preferences.
• Summarize interactions based on customer needs for client review, providing actionable feedback that helps our clients refine their sales and marketing strategies.

Qualifications and Requirements

To succeed as a Part-time Chat Specialist at blithequark, you'll need to possess a unique blend of skills, experience, and personal qualities. While previous experience in retail customer service or the automotive industry is preferred, it's not necessary. What's more important is that you have:

• A typing speed of at least 35 WPM (40 and above preferred), ensuring that you can respond quickly and efficiently to customer inquiries.
• Basic internet and Windows-based computer skills, with the ability to learn new software and systems quickly.
• A strong ability to multitask, with gaming experience being a plus.
• A positive and professional demeanor, with excellent written and verbal communication skills.
• The ability to adapt to change and thrive in a fast-paced work environment.

In addition to these qualifications, you'll need to be able to:

• Attend 4 weeks of training, Tuesday - Saturday between the hours of 10:00am-6:30pm CST.
• Work 5-hour time blocks daily after completing training, ensuring that you're available to support our clients during peak periods.

What We Offer

At blithequark, we're committed to providing a supportive and rewarding work environment that helps our team members grow and succeed. As a Part-time Chat Specialist, you'll have access to:

• Comprehensive training programs that equip you with the skills and knowledge you need to excel in your role.
• Facility amenities, including onsite dining, onsite medical center, and our state-of-the-art fitness center.
• A wide variety of sports and social leagues to participate in after work, helping you to connect with colleagues and build lasting relationships.
• Volunteering initiatives through our Associate Foundation, enabling you to give back to the community and make a positive impact.
• A non-smoking environment that promotes a healthy lifestyle.

Career Growth and Development

At blithequark, we're passionate about helping our team members grow and develop their careers. As a Part-time Chat Specialist, you'll have opportunities to:

• Develop your skills and expertise through ongoing training and development programs.
• Take on new challenges and responsibilities, helping you to build confidence and expand your professional horizons.
• Collaborate with colleagues from diverse backgrounds and industries, broadening your perspectives and enhancing your understanding of the automotive industry.

Compensation and Benefits

While we can't disclose specific salary information, we can assure you that our compensation package is competitive and reflects the value we place on our team members. In addition to your salary, you'll be eligible for a range of benefits, including:

• Access to our comprehensive training programs and facility amenities.
• Opportunities for career growth and development.
• A supportive and inclusive work environment that values diversity and promotes a healthy lifestyle.

Conclusion

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for the Part-time Chat Specialist role at blithequark. As a member of our team, you'll have the opportunity to make a real difference in the automotive industry, while developing your skills and advancing your career. Don't miss out on this exciting opportunity - apply now and join our dynamic team!