Experienced Healthcare Customer Service Representative - Work From Home Opportunity at blithequark

Join the blithequark Team: Revolutionizing Customer Experience

At blithequark, we're redefining the customer service landscape one interaction at a time. As a global leader in customer experience, we operate in 18 countries worldwide, offering a diverse range of career opportunities that span customer service, training, tech support, management, recruiting, and more. With a strong commitment to promoting from within, over 70% of our leaders have risen through the ranks, demonstrating our dedication to employee growth and development.

Our company culture is built on a foundation of care and compassion, reflected in our award-winning, in-house non-profit charity, Making Lives Better with blithequark (MLBA). MLBA is focused on empowering individuals through mission-driven work, and we're proud to provide a full range of benefits that support our employees' financial, emotional, mental, and physical well-being.

Job Summary: Healthcare Customer Service Representative

As a Customer Service Representative at blithequark, you'll play a vital role in delivering exceptional support to our clients' customers. Your primary responsibilities will include addressing customer concerns, providing product and service information, and resolving issues in a professional and courteous manner.

Key Responsibilities:

• Assist customers with issues and concerns related to healthcare products and services, providing timely and effective solutions.
• Document call-related information accurately and efficiently for auditing and reporting purposes.
• Maintain and update customer information as necessary to ensure data integrity and compliance.
• Identify opportunities to upsell current customers on new or enhanced services, promoting business growth and customer satisfaction.

Qualifications and Requirements

To succeed in this role, you'll need to possess a combination of essential and preferred qualifications.

Essential Qualifications:

• High school diploma or GED.
• Strong computer navigational skills, with proficiency in Microsoft Office applications (Word, Excel).
• Excellent oral and written communication skills, with the ability to articulate complex information clearly.
• Exceptional listening and comprehension skills, with a customer-oriented approach.
• Professional and courteous demeanor, with a commitment to delivering outstanding customer experiences.

Preferred Qualifications:

• Customer service experience in a healthcare or related industry.
• Previous experience working in a fast-paced, dynamic environment.
• Familiarity with customer relationship management (CRM) software and other relevant technologies.

Work Environment and Technical Requirements

As a Work From Home Customer Service Representative, you'll need to ensure your home workspace meets specific technical requirements.

• Ongoing usage of phone and computer systems, with a reliable internet connection (DSL or Cable only).
• A private residence with a dedicated workspace, located at the address listed on your personnel file.
• blithequark will provide the necessary equipment, including a webcam, to facilitate your work.
• A minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps, with proof of ISP meeting these requirements.

Physical Demands and Work Style

This role involves constant sedentary work, requiring you to be comfortable working in a seated position for extended periods.

Compensation, Benefits, and Perks

At blithequark, we offer a comprehensive benefits package to support our employees' overall well-being.

• Competitive hourly rate of $16/hr.
• Health, dental, and vision coverage, with HSA options.
• PTO, paid holidays, and sick time.
• Optional daily or weekly pay.
• 401K retirement plan, with opportunities for leadership development and career growth.
• Paid training and tuition reimbursement.
• Employee discounts program, including groceries, travel, insurance, phone plans, health and wellness, and pet supplies.
• Employee assistance program and additional voluntary benefits.

Career Growth and Development Opportunities

At blithequark, we're committed to helping our employees grow and develop their skills. With a range of training programs, leadership development opportunities, and tuition reimbursement, you'll have the resources you need to succeed and advance in your career.

Next Steps: How to Apply

If you're a motivated and customer-focused individual looking for a rewarding career opportunity, we encourage you to apply for this role.

• Place an application through our website.
• Complete your online assessment.
• Our team will review your application and follow up directly if you're selected to move forward.

We are an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against based on disability.

Don't miss this opportunity to join the blithequark team and be part of a dynamic and growing organization. Apply today and take the first step towards a fulfilling and successful career in customer service!