Experienced Sleep Therapy Inbound Customer Service Representative – Delivering Exceptional Patient Care and Support for Home Medical Equipment Solutions at blithequark

Introduction to blithequark

At blithequark, we are dedicated to empowering patients to lead more comfortable and productive lives by providing high-quality medical products, services, and outstanding customer care. As a national leader in the healthcare industry, we specialize in ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. Our mission is to keep patients engaged in their care and enable them to manage their health and treatment at home effectively. With hundreds of locations across 45 states, we are committed to making a positive impact on the lives of our patients and their families.

Job Overview and Responsibilities

We are seeking a dedicated and compassionate Sleep Therapy Inbound Customer Service Representative to join our Sleep Central Inbound Call Center team at blithequark. As the first line of contact for CPAP resupply customers, you will play a vital role in providing exceptional patient care and support. Your primary responsibilities will include new order intake, verifying and entering accurate patient demographics, payer, and physician-related information, as well as assisting customers with basic sleep coaching and product expertise.

Key Responsibilities:

• Act as a patient advocate to resolve questions or concerns in a timely and professional manner
• Collect patient and source information, and input data into our e-Intake system with high accuracy
• Develop and maintain a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines
• Provide basic technical customer service assistance for CPAP equipment and educate patients on CPAP supplies
• Manage all aspects of initial intake via high-volume inbound phone calls and process related patient paperwork as assigned
• Use our proprietary e-Intake system to maintain accuracy and quality control throughout initial patient contact and data input
• Make outbound calls as needed to collect patient data and resolve issues promptly
• Process tickets to ensure timely fulfillment of product orders and maintain prompt and regular attendance

Essential Qualifications and Skills

To be successful in this role, you should possess a high school diploma or GED equivalent, with one to three years of related prior work experience in a team-oriented environment. A strong customer service background and experience in the medical field, particularly in administrative record management, are highly desirable. You should be able to effectively communicate in English, both orally and in writing, and maintain a positive attitude while working in a fast-paced environment.

Preferred Qualifications:

• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
• Medical billing practices and medical terminology
• Basic computer and internet skills, with proficiency in Microsoft applications, including Word and Excel
• Ability to multi-task, with attention to detail, and possess self-motivation, organized, time-management, and deductive problem-solving skills

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Sleep Therapy Inbound Customer Service Representative, you will have the opportunity to develop your skills and knowledge in the healthcare industry, with a focus on sleep therapy and home medical equipment. You will work closely with our experienced team members and have access to ongoing training and education to enhance your career prospects.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, empathy, and compassion. We value our employees and recognize the importance of their contributions to our mission. As a blithequark team member, you can expect a supportive and inclusive work environment, with opportunities for professional growth and development. We offer a competitive compensation package, including a monthly bonus program with potential unlimited earnings, as well as a range of benefits, including 401k, medical, dental, and vision insurance, life insurance, and disability coverage.

Work Schedule and Remote Work Opportunities:

We offer a standard Monday to Friday schedule, with the opportunity to work from home after successful completion of in-office training and meeting expectations with management approval. This flexible work arrangement allows you to maintain a healthy work-life balance while delivering exceptional patient care and support.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including:

• A starting salary of $15.50 per hour, with opportunities for growth and advancement
• A monthly bonus program with potential unlimited earnings
• 401k, medical, dental, and vision insurance, life insurance, and disability coverage
• Generous paid time off and paid holidays
• Employee discount program and employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement and telephone reimbursement (when applicable)

Conclusion and Call to Action

If you are a compassionate and dedicated customer service professional looking to make a positive impact in the lives of patients, we encourage you to apply for this exciting opportunity at blithequark. As a Sleep Therapy Inbound Customer Service Representative, you will play a vital role in delivering exceptional patient care and support, while developing your skills and knowledge in the healthcare industry. Submit your resume today and take the first step towards a rewarding and challenging career at blithequark!

blithequark is an equal opportunity employer, committed to recruiting, employing, training, promoting, transferring, separating from employment, and compensating employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment.