Experienced Technical Support and Customer Service Representative - Remote Night Shift Opportunity with Blithequark

Introduction to Blithequark

Blithequark is a forward-thinking global organization that values a people-first, inclusive culture and a genuine sense of belonging. We are committed to providing exceptional customer experiences and tech-powered innovation to the world's best-known brands. As a remote Technical Support and Customer Service Representative, you will join an organically diverse team from 70+ countries where all members contribute and support each other's success and well-being.

About the Role

We are seeking a highly skilled and motivated Technical Support and Customer Service Representative to join our team. As a remote worker, you will provide inbound customer support using a call flow guide, resolve technical issues related to hardware, software, and client products, and track, document, and retrieve information in databases. You will be an amazing problem-solver, maintaining broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables.

Key Responsibilities

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services
• Offer additional products and/or services
• Deliver expert customer experiences with a smile

Qualifications and Requirements

To be successful in this role, you will need to possess a strong focus on building customer relationships, 1+ year of customer service experience, and the ability to work an evening or overnight schedule. Technical support experience is preferred, and you should have a high school diploma or GED. You will also need a quiet, distraction-free environment to work from in your home, proficiency in fast-paced multi-tasking, and eagerness to learn new technologies.

Essential Skills and Competencies

• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence

Career Growth and Development Opportunities

At blithequark, we are committed to providing our employees with the training, technologies, and continuing support they need to succeed. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. About 80% of our managers and leaders have been promoted from within, and we are dedicated to helping you achieve your career goals.

Benefits and Perks

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

Work Environment and Company Culture

At blithequark, we champion our people and significantly invest in our infrastructure and capabilities to ensure long-term success for both our teams and our customers. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status.

Diversity, Equity, and Inclusion

We are dedicated to creating a diverse and inclusive workplace where all employees feel valued and respected. We believe that our differences are what make us stronger, and we are committed to fostering an environment that is welcoming and inclusive to all.

Conclusion

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. As a remote Technical Support and Customer Service Representative with blithequark, you will have the chance to work with a talented team of professionals who are passionate about providing exceptional customer experiences. Don't miss out on this opportunity to reimagine the best version of yourself and join a company that is dedicated to helping you achieve your career goals.

How to Apply

To apply for this role, please submit your application through our website. We look forward to hearing from you and exploring how you can contribute to the success of blithequark.