Experienced E-commerce Social Media and Customer Service Associate – Online Presence and Customer Experience Expert for blithequark

Introduction to blithequark

At blithequark, we pride ourselves on being a professional, collaborative, and creative team dedicated to enhancing the experiences of our customers. Our mission is to provide premium products and unrivaled customer service, fostering a community that values fun, possibilities, and innovation. As a leader in our industry, we strive to make a positive impact through our work, and we're looking for like-minded individuals to join our team.

About the Role

We are seeking an enthusiastic and detail-oriented E-commerce Social Media Associate and Customer Service Support to contribute to our online presence and ensure exceptional customer experiences. This role is perfect for an individual who is passionate about social media, has a creative mindset, and is dedicated to providing top-notch customer service. As an integral part of our team, you will assist in executing social media strategies and collaborate with the customer service team to address customer inquiries and concerns.

Key Responsibilities

• Social Media:
  • Assist in managing and curating content for various social media platforms, including but not limited to Instagram, Facebook, Twitter, and Pinterest.
  • Monitor social media channels for trends, comments, and messages, and engage with followers by responding to comments and direct messages in a timely and personable manner.
  • Collaborate with the social media manager to brainstorm and contribute creative ideas for campaigns, promotions, and content calendars.
  • Assist in scheduling and posting content using social media management tools.
  • Monitor social media performance metrics and compile data for reports to evaluate the effectiveness of campaigns and strategies.
• Customer Service Support:
  • Support the customer service team by promptly responding to customer inquiries, feedback, and concerns across various communication channels, including email, chat, and social media platforms.
  • Assist in addressing and resolving customer issues, striving for customer satisfaction and maintaining a positive brand image.
  • Escalate complex customer inquiries to appropriate teams and ensure timely follow-up and resolution.
  • Help manage customer reviews and ratings, encouraging positive feedback and assisting in addressing negative comments professionally.
  • Maintain a solid understanding of products, services, and company policies to accurately assist customers.
• Collaboration and Reporting:
  • Collaborate with cross-functional teams, including marketing and sales, to align social media efforts with overall business goals.
  • Share customer insights and feedback with relevant departments to contribute to product improvements and service enhancements.
  • Assist in compiling and organizing data for regular social media and customer service reports.

Requirements and Qualifications

To be successful in this role, you should have:

• A Bachelor's degree in Marketing, Communications, Business, or a related field (or equivalent work experience).
• Prior experience or internship in social media management and customer service is a plus.
• Excellent written and verbal communication skills, with the ability to communicate professionally and empathetically with customers.
• Strong organizational skills and attention to detail to effectively manage social media content schedules and customer interactions.
• Familiarity with social media platforms and an understanding of their unique features and audience preferences.
• Basic knowledge of customer service principles and the ability to handle customer inquiries with patience and professionalism.
• Adaptability and willingness to learn new tools and technologies.
• Creative mindset with an interest in staying informed about social media trends.
• Proficiency in graphic design tools and content creation platforms is advantageous.

What We Offer

At blithequark, we believe in providing our employees with a comprehensive benefits package that supports their well-being and career growth. Some of the benefits you can expect include:

• Competitive compensation package.
• Opportunity to gain experience in both social media management and customer service.
• Exposure to a dynamic and collaborative work environment.
• Potential for career growth within the organization.
• Health and wellness benefits.
• Flexible schedule and paid time off.
• Bonus opportunities and supplemental pay types.

Our Work Environment

Our modern office setting is designed to foster creativity, collaboration, and productivity. We provide food and a comfortable workspace to ensure our employees feel valued and supported. Our team is passionate about what we do, and we're looking for individuals who share our enthusiasm and commitment to excellence.

How to Apply

If you're a self-motivated individual who enjoys engaging with online audiences, assisting customers, and contributing to a positive brand image, we invite you to apply. Please submit your resume and a cover letter outlining your relevant experience and your passion for social media and customer service.

Application Questions

We're interested in getting to know you better, so please be prepared to answer questions about your experience and qualifications. Some examples of questions we might ask include:

• Are you familiar with blithequark's products and services?
• Can you share an example of a time when you provided exceptional customer service?
• How do you stay up-to-date with the latest social media trends and best practices?

Conclusion

At blithequark, we're committed to building a team of talented and dedicated individuals who share our passion for innovation and customer satisfaction. If you're looking for a challenging and rewarding role that offers opportunities for growth and development, we encourage you to apply. Join our team and become a part of our mission to make a positive impact in the lives of our customers.