Experienced Virtual Assistant – Live Chat and Administrative Support Specialist for Blithequark in Brazil

Introduction to Blithequark and the Industry

Blithequark is a leading global financial services company, renowned for its innovative approach to credit card, charge card, and travel-related services. With a rich history dating back to its founding, blithequark has evolved into a premier provider of financial products, operating worldwide with a strong presence in Brazil. The company's commitment to high-quality customer service, exclusive cardholder experiences, and financial security has established it as a leader in the industry. As a virtual assistant and live chat specialist, you will play a vital role in supporting blithequark's operations in Brazil, ensuring seamless customer interactions and administrative efficiency.

Job Overview

We are seeking an experienced and skilled virtual assistant to join our team in Brazil, providing live chat support and administrative assistance to our senior leaders and teams. As a key member of our blithequark family, you will be responsible for delivering exceptional customer service, handling impromptu tasks, and driving continuous improvement across the team. Your expertise in English and Brazilian Portuguese, both written and spoken, will be essential in communicating effectively with our diverse customer base and internal stakeholders.

Key Responsibilities

• Assist with the execution and implementation of ad-hoc tasks and drive continuous improvement across the team, ensuring seamless operations and high-quality customer service.
• Support the organization and coordination of events, market visits, team meetings, and senior leader visits, including travel arrangements, schedule management, and logistical planning.
• Aid senior leaders with the onboarding process for new team members and internal developments, including business direction, call monitoring, equipment, access, and support.
• Provide administrative support to senior leaders, including travel planning, schedule organization, cost report preparation, and subsequent follow-ups and suggestions.
• Manage calendar activities, coordinate conferences, and oversee logistical arrangements, such as technical support, venue reservations, catering services, meeting materials, and agendas.
• Assist with key HR reporting and complex presentations, ensuring accurate and timely delivery of critical information.
• Offer additional support to senior leaders with administrative tasks, contract signature process management, and reviews and administration systems access for channels.

Essential Qualifications

To succeed in this role, you will need to possess the following essential qualifications:

• Fluency in English and Brazilian Portuguese, both written and spoken, to communicate effectively with customers and internal stakeholders.
• Administrative support experience in a large organization, with a proven track record of delivering high-quality service and driving continuous improvement.
• Experience interacting directly with senior leaders, providing administrative support, and building strong relationships.
• Key attention to detail, with excellent organizational, prioritization, and multitasking skills in a fast-paced environment.
• Strong interpersonal, relationship-building, and networking skills to establish and maintain effective professional relationships across all areas of the organization.
• High level of proficiency using MS Office (Excel, Access, and PowerPoint), with Salesforce experience being a plus.

Preferred Qualifications

While not essential, the following preferred qualifications will be advantageous in this role:

• Previous experience working in a virtual or remote environment, with a strong ability to work independently and as part of a team.
• Familiarity with customer service software and live chat platforms, with a strong understanding of customer service principles and practices.
• Experience with contract signature process management, reviews, and administration systems access for channels.
• Strong analytical and problem-solving skills, with the ability to think critically and outside the box.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, senior leaders, and internal stakeholders.
• Strong organizational and time management skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines.
• High level of attention to detail, with excellent analytical and problem-solving skills.
• Ability to work independently and as part of a team, with a strong sense of accountability and responsibility.
• Strong adaptability and flexibility, with the ability to thrive in a fast-paced, dynamic environment.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a virtual assistant and live chat specialist, you will have access to a range of training and development opportunities, including:

• Comprehensive onboarding program, with ongoing training and support to ensure your success in the role.
• Opportunities for career advancement, with a clear path for professional growth and development.
• Access to a range of learning and development programs, including leadership development, customer service training, and technical skills training.
• Recognition and reward programs, with opportunities to receive bonuses, promotions, and other incentives for outstanding performance.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive work environment, with a strong focus on diversity, equity, and inclusion. As a virtual assistant and live chat specialist, you will be part of a dynamic and supportive team, with a range of benefits, including:

• Flexible working arrangements, with the ability to work from home or remotely.
• Comprehensive benefits package, including health insurance, retirement savings, and paid time off.
• Opportunities for socialization and team-building, with regular virtual events and activities.
• Recognition and reward programs, with opportunities to receive bonuses, promotions, and other incentives for outstanding performance.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a salary range of R$35 – R$45 per hour, depending on experience. In addition to your salary, you will also be eligible for a range of perks and benefits, including:

• Comprehensive benefits package, including health insurance, retirement savings, and paid time off.
• Opportunities for bonuses and promotions, with a clear path for professional growth and development.
• Recognition and reward programs, with opportunities to receive incentives for outstanding performance.
• Access to a range of learning and development programs, including leadership development, customer service training, and technical skills training.

Conclusion

If you are a motivated and experienced virtual assistant looking for a new challenge, we encourage you to apply for this exciting opportunity with blithequark. With a strong focus on customer service, administrative support, and continuous improvement, this role offers a unique opportunity to make a real difference in the lives of our customers and internal stakeholders. Don't miss out on this chance to join our dynamic and supportive team – apply now and take the first step towards an exciting and rewarding career with blithequark!