Experienced Technical Customer Success Manager – Enterprise and Mid-Market Merchant Relationship Development and Revenue Growth Specialist

Introduction to blithequark

At blithequark, we are pioneering a new era in financial solutions, revolutionizing the way companies offer these services to their customers. As a leader in our industry, we recognize the importance of building strong, lasting relationships with our clients. To achieve this, we are seeking an exceptional Technical Customer Success Manager to join our team. This role is crucial in driving our company-wide goals, ensuring customer satisfaction, and identifying opportunities for growth and expansion. If you are a results-driven professional who thrives in fast-paced environments and is passionate about delivering exceptional customer experiences, we invite you to explore this exciting opportunity.

Job Overview

The Technical Customer Success Manager will be a key member of the blithequark Customer Success team, focusing on maximizing profitable customer relationships with Enterprise and mid-market merchants. Your primary objective will be to build and nurture strong relationships with senior leaders at a set of customer accounts, gaining a deep understanding of their businesses and needs. By doing so, you will identify opportunities for these merchants to achieve greater success using blithequark's solutions, ultimately driving revenue growth and reducing churn. This role requires a unique blend of technical expertise, business acumen, and interpersonal skills, as you will represent blithequark at a senior level and collaborate closely with internal partners to drive initiatives forward.

Key Responsibilities

• Develop and execute strategic plans to deepen and expand relationships with Enterprise and mid-market merchant accounts, ensuring overall customer satisfaction and loyalty.
• Conduct regular business reviews with senior leaders at customer accounts, understanding their current challenges, future plans, and how blithequark can support their growth.
• Identify and pursue opportunities to increase revenue and reduce churn, leveraging blithequark's solutions to meet the evolving needs of our customers.
• Collaborate with internal stakeholders, including sales, product, and marketing teams, to ensure alignment and drive business outcomes.
• Provide detailed feedback from merchants to internal partners, informing product development, marketing strategies, and sales approaches.
• Represent blithequark at a senior level, maintaining a professional and consultative approach in all interactions with customers and stakeholders.
• Stay up-to-date with industry trends, competitor activity, and emerging technologies, applying this knowledge to enhance our customer success strategies and maintain blithequark's competitive edge.

Essential Qualifications

To succeed in this role, you will need:

• A minimum of 5 years of experience in a customer-facing role, preferably in a technical customer success, account management, or sales position.
• A proven track record of building and maintaining strong relationships with senior leaders at Enterprise and mid-market companies.
• Excellent communication, interpersonal, and presentation skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
• Strong business acumen, with a deep understanding of the financial services industry and the challenges faced by merchants in this space.
• Experience with CRM software and other customer success tools, with the ability to leverage data and analytics to inform strategic decisions.
• A bachelor's degree in a relevant field, such as business administration, finance, or computer science.

Preferred Qualifications

While not essential, the following qualifications will be advantageous:

• Technical expertise in areas such as software development, data analytics, or financial technology.
• Experience working with cross-functional teams, including sales, product, and marketing.
• Knowledge of industry-specific trends, challenges, and regulations affecting merchants in the financial services sector.
• A postgraduate degree in a relevant field, such as an MBA or a master's in finance.
• Certifications or training in customer success, account management, or sales methodologies.

Skills and Competencies

To excel in this role, you will need to demonstrate:

• Strategic thinking: The ability to develop and execute plans that drive long-term growth and customer satisfaction.
• Communication and interpersonal skills: Excellent verbal and written communication skills, with the ability to build strong relationships with senior leaders and internal stakeholders.
• Technical expertise: A solid understanding of technical concepts and the ability to articulate these to non-technical stakeholders.
• Collaboration and teamwork: The ability to work effectively with cross-functional teams, including sales, product, and marketing.
• Problem-solving and analytical skills: The ability to analyze complex problems, identify opportunities, and develop creative solutions.
• Adaptability and resilience: The ability to thrive in a fast-paced environment, adapting to changing priorities and deadlines.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Technical Customer Success Manager, you will have access to:

• Comprehensive training and onboarding programs to ensure your success in the role.
• Ongoing professional development opportunities, including workshops, webinars, and conferences.
• Mentorship and coaching from experienced leaders in the customer success and financial services industries.
• Opportunities for career advancement, including leadership roles and specialized positions.
• A collaborative and dynamic work environment that fosters innovation, creativity, and growth.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. You can expect:

• A fast-paced and dynamic work environment that is both challenging and rewarding.
• A collaborative and supportive team that values open communication, transparency, and feedback.
• A culture that emphasizes innovation, creativity, and continuous learning.
• Flexible working arrangements, including remote work options and flexible hours.
• Access to the latest technologies, tools, and resources to support your success in the role.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A salary that reflects your experience and qualifications.
• A comprehensive benefits package, including health, dental, and vision insurance.
• A 401(k) or retirement savings plan, with company matching contributions.
• Generous paid time off, including vacation days, sick leave, and holidays.
• Access to employee wellness programs, including mental health support and fitness initiatives.

Conclusion

If you are a motivated and results-driven professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for the Technical Customer Success Manager role at blithequark. This is an exciting opportunity to join a dynamic and growing company, working with a talented team of professionals who share your passion for innovation and customer success. Apply now to take the first step in your journey with blithequark and discover a career that is both challenging and rewarding.