Experienced Concierge Customer Service Representative - Remote Healthcare Support Specialist

Join the blithequark Team: Deliver Exceptional Patient Experiences in Healthcare

blithequark is seeking a highly skilled and compassionate Concierge Customer Service Representative to join our team remotely. As a critical member of our customer support team, you will be the primary point of contact for our members and healthcare providers, providing top-notch service and support. If you have a passion for delivering exceptional patient experiences and a strong background in customer service, we encourage you to apply.

About blithequark

For over 35 years, blithequark has been a trusted partner in the healthcare industry, developing innovative solutions to address the complex needs of our clients. Our mission is to mitigate risk within the plan population and focus on quality care and improved outcomes, ultimately reducing healthcare expenditures for our plan members. We pride ourselves on our collaborative and driven culture, where passionate individuals thrive on innovation and teamwork.

Key Responsibilities:

• Respond to telephone and email inquiries from members and healthcare providers within defined service standards, providing timely and accurate support.
• Negotiate with healthcare providers to gain acceptance for plans without network agreements and/or out-of-network providers, ensuring seamless care coordination.
• Assist members with benefits and healthcare questions, providing clear and concise information to support informed decision-making.
• Document all calls received in a system-based call log, maintaining accurate records and ensuring efficient issue resolution.
• Build relationships with internal and external customers, including healthcare providers and plan members, to foster trust and loyalty.
• Utilize strong analytical and research skills to resolve complex issues and provide effective solutions.

Requirements and Qualifications:

Education:

• Minimum high school diploma or GED required; 2 years of college or higher education preferred.

Experience:

• At least 1 year of customer service or call center experience in a healthcare-related role; medical intake or third-party administrator (TPA) experience preferred.
• Bilingual English-Spanish a plus.

Skills and Competencies:

• Excellent customer relations and interpersonal skills, with the ability to handle difficult situations tactfully and diplomatically.
• Strong appreciation and ability to handle confidential and sensitive information.
• Proficient with Microsoft applications and strong computer skills, including data entry and typing.
• Knowledge of provider organizations and networks, as well as CMS Medicare reimbursement rates.
• Ability to effectively negotiate rate structures and take initiative to resolve situations.
• Excellent verbal and written communication skills, with the ability to build relationships with internal and external customers.
• Strong attention to detail and analytical skills, with the ability to multi-task and anticipate potential needs/problems.
• Medical terminology knowledge and understanding of self-funded health benefits a plus.
• Claim processing skills, insurance verification, or pre-certification experience a plus.

What We Offer:

Compensation and Benefits:

• Competitive hourly rate: $16.00 - $18.00.
• Comprehensive benefits package, including:
  • Paid Time Off.
  • Medical, Dental, and Vision insurance.
  • Short and Long-Term Disability.
  • Life Insurance and AD&D.
  • 401k with match.
  • Critical illness coverage.
  • Discount programs.

Work Environment and Culture:

• Remote work opportunity with flexible scheduling.
• Collaborative and driven culture with passionate individuals.
• Opportunities for career growth and professional development.
• Recognition and rewards for outstanding performance.

How to Apply:

If you are a motivated and compassionate individual with a passion for delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to join our team at blithequark.

blithequark is an Equal Opportunity Employer, including disability/veterans. Applicants must be authorized to work for any employer in the United States. We are unable to sponsor applicants for employment.