Experienced Part-Time Customer Service Representative - Weekend Shifts - Remote Work Opportunity with blithequark
About blithequark and Our Mission
blithequark is a leading inbound call center specializing in customer service and benefits compliance. With a growing portfolio of over 1000 client companies, we have established ourselves as a valued resource in the industry. Our commitment to excellence has earned us the prestigious Great Place to Work award not once, but twice! We are now seeking a highly motivated, production-driven, and team-oriented individual to join our Operations team as a part-time Customer Service Representative.
Job Summary
As a Customer Service Representative at blithequark, you will be the face of our company, providing exceptional customer service and technical expertise to our clients. You will be working remotely from the comfort of your home office, utilizing the latest customer service techniques and learning our account management systems to improve the customer experience during challenging times.
Key Responsibilities
- Provide positive customer service and technical expertise through prompt, accurate, and courteous responses to customer information needs.
- Offer empathy and support to customers during the claim process, ensuring a compassionate and understanding approach.
- Collect and document all claim details provided by the customer into the claim accurately, maintaining attention to detail and organizational skills.
- Identify and resolve customer issues by adhering to client-specific handling instructions, demonstrating problem-solving and critical thinking skills.
- Utilize call scripting to ensure consistency and efficiency in handling customer claims and inquiries, while also showcasing your ability to adapt to different scenarios.
- Remain available for extended hours or additional shifts during peak periods or emergency situations to provide critical support, demonstrating flexibility and reliability.
- Adhere to break and lunch schedules to maintain productivity and ensure consistent customer service coverage, showcasing your ability to manage time effectively.
- Successfully demonstrate blithequark's core values:
- Customer first: Fulfills customer needs with compassion and dedication.
- Self-motivated: Takes initiative and commits to the task at hand, driving results and growth.
- Teamwork: Promotes unity over self, fostering a collaborative and supportive work environment.
- Continuous improvement: Strives for daily growth, seeking opportunities to learn and develop new skills.
Requirements and Qualifications
Essential Skills and Abilities
- Language Skills: Ability to read and interpret documents such as police and accident reports. Ability to write routine correspondence and detailed accident descriptions. Ability to project a confident, clear, and professional telephone presence. Ability to provide feedback verbally and written in a positive, professional manner.
- Computer Skills: Knowledge of and ability to navigate basic computer functions, including Microsoft Word and Excel. Typing speed of at least 40wpm required.
- Education and Experience: High School Diploma or general education degree (GED) required. 1-2 years of quality assurance experience preferred.
- Network Requirements: Upon hire, a Speed Test must be run from the computer the individual will be working from (www.speedtest.net). Ethernet connection is not required, however strongly recommended. Must be on a private network, not allowed to work in public locations. No VPNs are allowed, as logins must happen in the US.
Preferred Qualifications
- Bi-lingual in Spanish (preferred but not required).
Work Schedule and Benefits
This is a part-time position working approximately 3-29 hours per week. The needed times for the role are listed below in CST, and you can choose the shift that works for you within these times:
- Sundays Only 8:00AM-4:00PM
- Saturdays Only 8:00AM-4:00PM
- Saturdays Only 4:00PM-12:00AM
- Saturday & Sunday 4:00PM-9:00PM
- Saturdays Only 4:00PM-9:00PM
- Sundays Only 4:00PM-9:00PM
- Saturdays Only 1:00PM-7:00PM
- Saturdays Only 8:00AM-4:00PM
- Sundays Only 8:00AM-5:00PM
- Saturdays Only 8:00AM-11:00AM
- Saturday & Sunday 7:00AM-5:00PM
- Saturdays Only 7:00AM-5:00PM
- Sundays Only 7:00AM-5:00PM
At blithequark, we offer a comprehensive benefits package, including:
- Competitive compensation
- Ancillary Benefits: Eligible 1st day of month following 60 days of employment, including:
- Dental
- Accident Insurance
- Critical Illness
- Dependent Care
- FSA (Flex Savings Account)
- SavvyFi- College Savings
- 401K: Eligible after 6 months of employment
- PTO: Eligible after 90 days of employment
- Employee Assistance Program
Why Join blithequark?
At blithequark, we pride ourselves on being a Great Place to Work, with a culture that values customer satisfaction, teamwork, and continuous improvement. As a remote worker, you will have the flexibility to work from home, with the opportunity to choose your own schedule within our designated shifts. Our commitment to employee growth and development means that you will have access to training and resources to help you succeed in your role and advance in your career.
How to Apply
If you are a motivated and customer-focused individual looking for a part-time opportunity with a dynamic company, we encourage you to apply for this exciting role. Please submit your application through our website, and our team will be in touch with you to discuss the next steps.
Join our team at blithequark and be part of a company that values its employees and strives for excellence in customer service. We look forward to hearing from you!
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