Experienced Full Stack Junior Tech Support Specialist – 24/7 Live-Chat Team for Mobile and Online Banking Solutions

Join the Innovative Team at blithequark

blithequark is a pioneering leader in mobile and online banking technology, revolutionizing the way people manage their finances. We're on the hunt for talented and enthusiastic Junior Tech Support Specialists to join our 24/7 live-chat team. As a critical member of our support team, you will work directly with clients, providing top-notch technical assistance with our mobile and online banking solutions. If you're a tech-savvy individual with excellent communication skills and a passion for delivering exceptional customer experiences, we want to hear from you!

About the Role

As a Junior Tech Support Specialist at blithequark, you will be part of a dynamic team that works tirelessly to ensure our clients receive the best possible support. You will work remotely, collaborating with a small team under the guidance of a team manager. Your primary focus will be on providing technical support to end-users through live-chat, responding to technical queries, and resolving issues efficiently. You will also work closely with our technical team, software technicians, and developers to troubleshoot and resolve complex technical problems.

Key Responsibilities:

• Product Knowledge: Develop an in-depth understanding of our banking software and apps, including features, functionality, and technical requirements.
• Collaboration: Coordinate with software technicians, technical support, and developers as needed to resolve technical issues, investigate problems, and implement solutions.
• Troubleshooting: Examine technical logs to identify and resolve issues encountered during 24/7 client support projects, ensuring prompt and effective resolution.
• Communication: Handle technical processes and explain them clearly to less-technical people, ensuring that clients receive accurate and helpful information.
• Time Management: Manage a dynamic workload with multiple concurrent tasks, prioritizing and organizing tasks to meet deadlines and deliver high-quality results.
• Quality Improvement: Monitor, manage, and improve the quality of the tech support process, identifying areas for improvement and implementing changes to enhance the client experience.

Requirements

To succeed as a Junior Tech Support Specialist at blithequark, you will need:

• Excellent Communication Skills: Fluent written and spoken English, with the ability to establish strong working relationships with clients and colleagues.
• Troubleshooting Skills: Solid troubleshooting ability, with the capacity to learn technical skills quickly and apply them to resolve complex issues.
• Adaptability: Ability to work independently while enjoying a supportive and collaborative environment, adapting to changing priorities and workflows.
• Product Knowledge: In-depth learning and understanding of our mobile and online banking products, including features, functionality, and technical requirements.
• Coordination: Ability to coordinate with developers to investigate and diagnose issues, working collaboratively to resolve technical problems.

Preferred Qualifications:

While not essential, the following experience and skills are highly desirable:

• Banking Live-Chat Experience: Experience working in a banking live-chat environment, providing technical support to clients.
• Technical Support Experience: Experience in technical support, troubleshooting, and resolving technical issues.
• Dialogflow Experience: Familiarity with Dialogflow, with experience integrating it into technical support processes.
• Mobile Phone Platforms: Experience with various mobile phone platforms, especially iOS and Android.
• Project Management: Project management experience, with the ability to prioritize tasks, manage workflows, and deliver results.
• US Banking System Knowledge: Knowledge of the US banking system, with an understanding of regulatory requirements and industry standards.

What We Offer

At blithequark, we're committed to providing an exceptional work environment that supports the growth and well-being of our team members. Here are just a few benefits you can expect:

• Fully Remote Work: Work from the comfort of your own home, enjoying the flexibility and autonomy that comes with remote work.
• Long-term Employment: We're looking for team members who are committed to long-term employment, providing stability and security.
• Competitive Salary: Enjoy a competitive salary that reflects your skills, experience, and contributions to the team.
• Community of Practice: Participate in regular knowledge-sharing sessions with colleagues, staying up-to-date with industry trends and best practices.
• Internet Compensation: Receive a monthly internet compensation of $50, supporting your remote work needs.
• Friendly and Easy-going Team: Join a diverse, international team that's friendly, approachable, and supportive, making it easy to build connections and grow your career.

Work Environment and Culture

At blithequark, we pride ourselves on a culture that's collaborative, innovative, and supportive. Our team members enjoy:

• Flexible Working Hours: Work a 2-shift schedule: 9 pm - 9 am CST / 9 am - 9 pm CST - rotation schedule; 5 days shift (Sat is a working day): 11 am - 7 pm EST.
• Autonomy and Independence: Work independently, making decisions and taking ownership of your work.
• Professional Growth: Opportunities for professional growth and development, with access to training, mentorship, and career advancement.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to supporting the growth and development of our team members. Here are just a few opportunities you can expect:

• Training and Development: Access to training and development programs, helping you build new skills and enhance your existing ones.
• Mentorship: Work with experienced mentors who can provide guidance, support, and feedback.
• Career Advancement: Opportunities for career advancement, with clear pathways for growth and progression.

Why Join blithequark?

If you're looking for a challenging and rewarding role that offers opportunities for growth, learning, and professional development, blithequark is the perfect choice. Here are just a few reasons why:

• Innovative Industry: Work in a pioneering industry that's revolutionizing the way people manage their finances.
• Collaborative Culture: Join a diverse, international team that's friendly, approachable, and supportive.
• Flexible Work Environment: Enjoy the flexibility and autonomy of remote work, with opportunities for growth and advancement.

How to Apply

If you're excited about the opportunity to join blithequark as a Junior Tech Support Specialist, we want to hear from you! Please submit your application, including your resume, cover letter, and any relevant certifications or experience.

Don't miss this chance to join our innovative team and take your career to the next level. Apply now and start your journey with blithequark!