Experienced Part-time Chat Specialist – Inbound Customer Engagement and Lead Generation for blithequark in College Station, TX

Join the Team at blithequark: Where Customer Experience Meets Innovation

blithequark, a pioneer in the automotive and recreational vehicle industry, is seeking highly motivated and customer-focused individuals to join our team as Part-time Chat Specialists in College Station, TX. As a dynamic and growing affiliate of blithequark, we are dedicated to providing top-notch customer experiences through online conversations, turning website traffic into valuable leads for our dealer clients. If you're passionate about delivering exceptional customer service, enjoy working with technology, and thrive in a fast-paced environment, we want to hear from you!

About Us: Our Mission and Culture

At blithequark, we pride ourselves on creating a relaxed yet professional work environment that fosters growth, learning, and fun. Our team is built on the principles of positivity, energy, and a commitment to great customer service. We're not just looking for employees; we're looking for team members who share our vision and are excited to contribute to our mission. As a part of our team, you'll have access to comprehensive training programs, cutting-edge technology, and a collaborative atmosphere that encourages innovation and creativity.

Job Summary:

As a Part-time Chat Specialist at blithequark, you will play a crucial role in engaging with customers through online chat, providing accurate information about our products and services, and converting inquiries into leads for our dealer clients. This is a unique opportunity to work in a dynamic environment, develop your skills, and contribute to the success of our clients across the automotive and recreational vehicle industries.

Key Responsibilities:

• Handle a wide variety of customer inquiries via online chat, providing timely and accurate responses to their questions and concerns.
• Develop and maintain a comprehensive knowledge base of our ever-evolving products and services to ensure that you're always equipped to provide the most up-to-date information.
• Narrow down appointment information to schedule appointments and capture customer contact information for lead generation and client review.
• Summarize interactions based on customer needs for client review, ensuring that our dealer clients receive valuable insights into customer inquiries and preferences.
• Provide exceptional customer service, ensuring that every interaction is positive, professional, and engaging.

Requirements and Qualifications:

Essential Qualifications:

• Previous experience in retail customer service or the automotive industry is preferred but not necessary; we're looking for individuals with a passion for customer service and a willingness to learn.
• Must be able to type at least 35 WPM, with 40 WPM or above preferred; accuracy and speed are crucial in this role.
• Basic internet and Windows-based computer skills are required; if you're comfortable with technology and enjoy learning new systems, this could be the perfect fit for you.
• A positive and professional demeanor is essential; we want team members who are friendly, approachable, and always willing to go the extra mile.
• Excellent written and verbal communication skills are necessary; you'll be interacting with customers and colleagues through chat and other communication channels.
• The ability to adapt to change and thrive in a quick-paced work environment is crucial; we're a dynamic team that's always looking for ways to improve and grow.

Preferred Qualifications:

• Gaming experience is helpful, as it can indicate strong multitasking abilities and comfort with fast-paced environments.
• Experience with CRM software or other customer service tools is a plus; if you have experience with technology that's used in customer service, we'd love to hear about it.

What We Offer:

Training and Development:

• Comprehensive training program: You'll attend 4 weeks of training, Tuesday through Saturday, between the hours of 10:00 AM and 6:30 PM CST. This training is designed to equip you with the knowledge and skills you need to succeed in this role.
• Ongoing support and development: We're committed to helping you grow and develop your skills; you'll have access to ongoing training and support to ensure that you're always equipped to provide exceptional customer service.

Work Environment and Benefits:

• Competitive compensation: We offer a competitive salary and benefits package that recognizes your value as a team member.
• Flexible work arrangements: As a part-time Chat Specialist, you'll work 5-hour time blocks daily after completing training; we're open to discussing flexible schedules that meet your needs.
• Onsite amenities: Our College Station office offers a range of amenities, including onsite dining, a medical center, and a fitness center; we want to support your health and wellbeing.
• Social and sports leagues: We encourage team members to participate in sports and social leagues outside of work; this is a great way to meet new people and build connections.
• Volunteering initiatives: We're committed to giving back to our community; through our Associate Foundation, you'll have opportunities to participate in volunteering initiatives and make a positive impact.

How to Apply:

If you're excited about the opportunity to join our team as a Part-time Chat Specialist, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to meet our next team member!

Why Choose blithequark?

At blithequark, we're passionate about delivering exceptional customer experiences and creating a positive impact in our community. As a team member, you'll have the opportunity to grow and develop your skills, work in a dynamic and supportive environment, and contribute to the success of our dealer clients. If you're looking for a new challenge and a chance to make a difference, we invite you to join our team!