Experienced Full Stack Digital Operations Client Service Manager – Advertising Sales and Operations at Blithequark

Join the Team at Blithequark: Where Innovation Meets Creativity

Blithequark is a global leader in the media and entertainment industry, with a diverse portfolio of world-class brands, including Disney, Pixar, Marvel, Lucasfilm, ABC, Star, FX, and National Geographic. Our Digital Operations Client Service Manager will play a critical role in our Milan-based Italian advertising sales and operations team, leading a team to design and execute the operational components of advertising campaigns across our digital properties.

About the Role

As a Digital Operations Client Service Manager at Blithequark, you will be responsible for leading a team to deliver effective media plans that maximize revenue, drive operational efficiency, and provide top-level sales and partner support. You will work closely with our sales team, clients, and partners to ensure that our advertising campaigns meet their objectives and exceed their expectations.

Key Responsibilities:

• Lead a team of Digital Operations Client Service managers to support assigned sales reps and related clients through all phases of the campaign lifecycle, from planning to invoicing.
• Responsible for delivering effective media plans that maximize revenue.
• Allocate team responsibilities while contributing to and aiding in the effort of the management.
• Perform all tasks connected with campaign management, specifically stock forecasting, media plan creation, order entry, dealing, streamlining, reporting, and invoicing.
• Ensure the Account Manager is fully trained on campaign execution and able to address all related questions.
• Act as the point of contact for any escalations on complex challenges or requests regarding stock, ad products, or campaigns.
• Assist Sales, Finance, and Accounting in revenue tracking.
• Investigate and resolve ad delivery, ad quality, and technical issues, liaising with global Ad Platforms support.
• Test potential ad tech vendor integrations and provide feedback on contract negotiations.
• Ideate, execute, review, and advance operational processes that drive quality and efficiency.
• Analyze utilization and performance of digital inventory to develop strategies and products that maximize revenue yield.
• Manage, mentor, and develop talent, including training future recruits.
• Create and update internal documentation to explain processes and best practices.
• Collaborate with regional teams and act as a local center of excellence for different offices across EMEA.
• Maintain a strong understanding of TWDC's ad tech stack and system, and follow industry developments.

What We Expect From You

Experience:

• Graduate level or comparable experience.
• 3+ years of overall experience in the advertising industry, either publisher/office side or in ad tech.
• Team management experience.
• Expertise in defining and optimizing processes.
• Highly proficient in determining, planning, dealing, and managing ad campaigns for display and video across websites, applications, social platforms, and connected television environments.
• Demonstrated ability in activating campaigns, creating accurate and relevant insights, and optimizing performance.
• Strong understanding of automated advertising, advances that power it, and key sellers in the space.
• Familiarity with general data security and privacy requirements connected with digital advertising.
• Ability to represent the company in outside meetings and events.
• Media or entertainment brand experience is helpful, as is knowledge of the processes and procedures of a global partnership.
• Essential ability to use and promote the management's systems (e.g., Google Ad Manager), ad server systems (e.g., DV360), and management of Creative Labels and Tracking to support and lead the assigned team.
• Knowledge of Impression activation for digital campaigns and related requirements.

Skills:

• Highly motivated and driven problem solver.
• Exceptional attention to detail, organizational skills, and ability to simultaneously prioritize and balance multiple projects.
• Analytical; able to assess, evaluate, and plan based on results.
• Able to step back and look at situations at a macro level, solving the immediate test and providing long-term solutions.
• Natural team leader and educator, able to foster a positive, inclusive culture.
• Driven to demonstrate and hold others accountable for elevated standards.
• Comfortable working independently or cooperatively with reports, peers, and senior leaders.
• Revenue-conscious, but not at the expense of our people.
• Always focused on our visitors and prioritizing the client experience.
• Confident communicator with excellent presentation skills, able to speak on behalf of the team internally and externally.
• Willing to work in a global organization with partners across the world.
• Ability to navigate the digital advertising industry and maintain associations with publishers, broadcasters, offices, advertisers, and tech sellers.
• In-depth understanding of digital media and the marketing industry, especially video and within EMEA.
• IT savvy across core business applications and remote working instruments (Outlook, Excel, PowerPoint, Slack, Zoom).

What We Offer

At Blithequark, we offer a competitive general rewards package deal that consists of:

• Career Development: Opportunities for growth and professional development.
• Community Involvement: Engage with our community and give back.
• Commuter Assistance: Support for your daily commute.
• Exclusive Discounts: Enjoy exclusive discounts on our products and services.
• Flexibility @ Blithequark: Flexible working hours and remote work options.
• Health Insurance and Wellbeing: Comprehensive health insurance and wellbeing programs.
• Childcare Options: Support for childcare and family needs.
• Paid Time Off: Enjoy paid time off and vacation days.
• Retirement Programs: Comprehensive retirement programs.
• Theme Park Admission: Enjoy admission to our theme parks and resorts.
• Weekly Pay: Competitive weekly pay.
• Wellness Programs: Comprehensive wellness programs.

Why Join Blithequark?

At Blithequark, we are passionate about creating innovative and engaging experiences for our audiences. We are committed to fostering a positive and inclusive culture, and we offer a range of benefits and opportunities for growth and development. If you are a motivated and driven professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

As a Digital Operations Client Service Manager at Blithequark, you will be part of a global team that is shaping the future of media and entertainment. You will have the opportunity to work with a range of world-class brands and products, and to develop and implement innovative advertising solutions that drive revenue and growth.

We are looking for talented professionals who are passionate about digital advertising and are looking for a new challenge. If you have a strong understanding of the digital advertising industry, and are looking for a role that offers opportunities for growth and development, we encourage you to apply.

Don't miss this opportunity to join the team at Blithequark and be part of a global organization that is shaping the future of media and entertainment. Apply now and take the first step towards a rewarding and challenging career.