Experienced Full-Time Healthcare Customer Advisor – Special Needs Support with Comprehensive Training and Remote Work Opportunity at Blithequark

Join the Blithequark Team: Transforming Healthcare with Compassion and Innovation

Blithequark is revolutionizing the healthcare experience by making it more responsive, affordable, and equitable for millions of people. As a leader in the industry, we're dedicated to creating healthier communities and removing barriers to quality care. Our team of highly skilled Care Advisors plays a vital role in delivering exceptional support to members with special needs and their families. We're now seeking a compassionate and resourceful Healthcare Customer Advisor to join our Family Engagement Center team, working remotely from anywhere in the U.S.

About the Role: Healthcare Customer Advisor (Special Needs)

As a Healthcare Customer Advisor at Blithequark, you will have the opportunity to make a meaningful difference in the lives of members with special needs and their families. You will serve as a trusted advisor, providing holistic support and guidance throughout their journey. Your expertise and empathy will help resolve complex issues, including benefits, claims, and billing, while fostering strong relationships with members and internal stakeholders.

Key Responsibilities:

• Provide comprehensive support to members with special needs and their families, ensuring end-to-end resolution of issues and a positive experience.
• Serve as a primary point of contact for members, delivering compassionate support via phone, email, chat, and text.
• Build and maintain ongoing relationships with members and teammates, creating a memorable and positive experience.
• Independently make decisions and solve problems creatively, using sound judgment and critical thinking.
• Prioritize and manage multiple projects, ensuring timely follow-up and outreach to members.
• Collaborate with internal and external resources to add value and address member needs.
• Maintain accurate records and documentation, adhering to company policies and procedures.

Requirements and Qualifications:

To succeed as a Healthcare Customer Advisor at Blithequark, you will need:

• A high school diploma or equivalent work experience.
• 1+ year of experience in customer-facing roles, advocacy, or support services.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Ability to work 40 hours per week, Monday through Friday, from 9:45am – 6:15pm CST, with occasional overtime.
• Aged 18 years or older.

Preferred Qualifications:

We welcome candidates with:

• 1+ year of experience with A4Me or Quick Assist.
• Claims processing experience.
• Experience providing care for children with special needs.
• Background in a member-focused healthcare environment or service delivery capacity.

Skills and Competencies:

To excel in this role, you will need:

• Passion for helping individuals and families with special needs.
• Strong empathy, compassion, and listening skills.
• Proactive and organized approach to problem-solving and support.
• Critical thinking and prioritization skills.
• Excellent written and verbal communication skills.
• Ability to diffuse member distress and manage complex situations.
• High emotional intelligence and a coachable mindset.

What We Offer:

At Blithequark, we're committed to supporting the growth and development of our team members. As a Healthcare Customer Advisor, you will enjoy:

• Comprehensive 18-week paid training program.
• Opportunities for career growth and professional development.
• Competitive compensation and benefits package.
• Flexible remote work arrangement with a dedicated work environment.
• Recognition and rewards for outstanding performance.

Our Culture and Values:

At Blithequark, we believe in fostering a culture of inclusivity, diversity, and respect. We're committed to:

• Mitigating our impact on the environment.
• Delivering equitable care and addressing health disparities.
• Promoting a healthy and supportive work environment.
• Embracing diversity and celebrating individuality.

How to Apply:

If you're passionate about making a difference in the lives of individuals with special needs and their families, we encourage you to apply for this rewarding opportunity. Please submit your application, including your resume and a cover letter, to join our team at Blithequark.

We're excited to welcome you to our team and look forward to hearing from you!