Experienced Full Stack Customer Service Specialist – Inbound Call Handling, Problem Solving, and High-Volume Customer Interactions

Join the Team at blithequark: Where Customer Experience Meets Innovation

Are you a customer-focused professional looking for a dynamic and growth-oriented work environment? Do you thrive in fast-paced situations and enjoy solving unique problems? Look no further than blithequark, a leading retail brand dedicated to providing curated experiences and infinite possibilities for its customers. We're seeking an experienced Customer Service Specialist to join our team, working from the comfort of your own home and handling inbound customer calls with care and expertise.

The Opportunity

As a Customer Service Specialist at blithequark, you'll play a critical role in delivering exceptional customer experiences through inbound call handling, problem-solving, and de-escalation techniques. You'll work in a high-volume call environment, addressing customer inquiries, and resolving issues with empathy and professionalism. Our team values personalized interactions, and you'll have the opportunity to make a positive impact on every caller.

Key Responsibilities:

• Handle a high volume of inbound customer calls, responding to inquiries, and resolving issues in a timely and professional manner.
• Personalize the experience for each caller, actively listening to their concerns and providing tailored solutions.
• Analyze account data, confirm refunds, take payments, and place orders as needed.
• Troubleshoot technical issues and collaborate with IT when necessary.
• Maintain accurate records and reports, ensuring seamless communication with customers and internal teams.
• Work collaboratively with supervisors and colleagues to achieve shared goals and objectives.

Life with blithequark as a Customer Service Specialist

As a Customer Service Specialist at blithequark, you can expect a dynamic and supportive work environment that fosters growth and development. Here are just a few highlights:

• Busy days handling a high volume of customer inquiries, with opportunities for advancement across the entire blithequark network.
• Structured work schedule with a set schedule and regular working hours.
• Opportunities for professional growth and development, including training and mentorship programs.
• Collaboration with a diverse and talented team, committed to delivering exceptional customer experiences.

Compensation and Benefits

At blithequark, we believe in rewarding our team members for their hard work and dedication. Here are some of the benefits you can expect:

• Starting rate of $15.00/hour, with automatic pay increases every 6 months for 2 years.
• Pay for Performance incentive program, with monthly payouts to eligible team members.
• Comprehensive training program, including paid training and ongoing support.
• Opportunities for career advancement and professional growth.

Who We Are

blithequark is a leading retail brand that takes shoppers on a journey of discovery, exploring new paths and bringing unique perspectives to enrich their lives. We offer a curated assortment of exclusive products and top brand names across various categories, including health and beauty, jewelry, home and lifestyle, fashion and accessories, and electronics. Our team is dedicated to providing a unique shopping experience that combines entertainment, personalities, and industry expertise.

Our Culture and Values:

• Diversity, equity, and inclusion are at the heart of our organization.
• We're committed to creating a work environment that's authentic, fun, and engaging.
• We believe in empowering our team members to bring their unique perspectives and ideas to the table.
• We're passionate about delivering exceptional customer experiences and building lasting relationships.

Requirements and Qualifications

To succeed as a Customer Service Specialist at blithequark, you'll need:

Essential Qualifications:

• High school diploma or equivalent required.
• 1-2 years of customer service experience, preferably in a call center environment.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and technical skills, with experience working with multiple systems and screens.

Preferred Qualifications:

• Previous experience in a remote work environment.
• Familiarity with customer relationship management (CRM) software and other related technologies.
• Experience working with diverse customer populations and resolving complex issues.

System Requirements

To work effectively as a Customer Service Specialist at blithequark, you'll need to maintain the following system requirements:

• Self-provided computer or laptop, running a Microsoft Operating System, not older than 3 years.
• Headset compatible with blithequark specifications.
• High-speed internet connection (satellite, broadband, wireless, mobile, or dial-up services are not permitted).

Training Schedule

As a new Customer Service Specialist at blithequark, you'll participate in a comprehensive training program, including:

• Paid training period, with attendance and participation required.
• Tech setup and orientation on your first day.
• Six weeks of training, Monday-Friday, 9:00 am-5:30 pm ET.

The Application Process

Our application process is candidate-led, and we encourage you to take the next step in your career with blithequark. Here's what you can expect:

• Complete an online application.
• Participate in a skills assessment on a mobile device or computer.
• Self-schedule an interview with our team.

Don't miss this opportunity to join the team at blithequark and start your journey in customer service. Apply now and take the first step towards a rewarding and challenging career!