**Experienced Customer Service Representative – Debt Resolution Program Support**

Are you a customer service professional with a passion for delivering exceptional experiences and making a positive impact on people's lives? Do you thrive in fast-paced environments and enjoy working with diverse clients? If so, we invite you to join blithequark's dynamic team as a Customer Service Representative, supporting our debt resolution program. **About blithequark** blithequark is a leading provider of innovative financial solutions, dedicated to empowering individuals and families to achieve financial stability and success. Our commitment to excellence, customer-centric approach, and collaborative culture have earned us a reputation as a trusted partner in the financial services industry. As a Customer Service Representative at blithequark, you will play a vital role in delivering exceptional customer experiences, driving retention, and contributing to the company's mission to make a positive impact on people's lives. **Job Summary** As a Customer Service Representative, you will be the primary point of contact for clients enrolled in our debt resolution program. You will work closely with clients to resolve questions and concerns, build rapport, and provide expert guidance to ensure their success in the program. This is a remote opportunity, and we welcome applicants from Texas and Florida. **Responsibilities** * Provide exceptional customer service, delivering on retention goals and ensuring high levels of satisfaction and retention * Resolve client questions and concerns promptly, professionally, and thoroughly via phone and email * Build rapport and trust with clients through open and transparent communication, using our CRM to manage client accounts and document client discussions with detail and clarity * Assist with reviewing enrollment information to ensure client success in completing the program and other key retention activities throughout the program * Take and manage escalation calls with courtesy and professionalism * Collaborate with other supporting departments to ensure client success in the program * Utilize strong multitasking, time management, and organizational skills to prioritize tasks and meet deadlines * Communicate clearly and professionally both verbally and in writing, using strong written and verbal communication skills **Qualifications** * High school diploma or equivalent, with 1 year of call center experience preferred but not required * Fluency in Spanish is a plus * 1 year of customer service experience required, with call center experience preferred * Reliable internet speeds required * Positive attitude, team player, and empathy to hardship * Strong multitasking, time management, and organizational skills * Ability to communicate clearly and professionally both verbally and in writing * Experience working in an administrative or customer service capacity * Financial services experience, particularly in banking, personal loans, and credit cards, is a plus * Previous debt settlement experience is highly valued * Strong work ethic and willingness to work a flexible schedule as needed * Proficiency in Word, Excel, and Outlook **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and conflict resolution skills * Ability to work in a fast-paced environment with multiple priorities * Strong organizational and time management skills * Proficiency in CRM software and Microsoft Office * Ability to work independently and as part of a team * Strong attention to detail and accuracy * Ability to maintain confidentiality and handle sensitive information **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As a Customer Service Representative, you will have opportunities to: * Develop your skills and expertise in customer service, debt resolution, and financial services * Collaborate with cross-functional teams to drive business results and improve processes * Participate in training and development programs to enhance your knowledge and skills * Take on new challenges and responsibilities as you grow in your role * Enjoy a dynamic and supportive work environment that values diversity, inclusion, and employee well-being **Work Environment and Company Culture** blithequark is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on the principles of: * Respect and empathy for all employees and clients * Open communication and transparency * Collaboration and teamwork * Continuous learning and growth * Recognition and reward for outstanding performance **Compensation, Perks, and Benefits** As a valued member of the blithequark team, you will enjoy a comprehensive compensation package, including: * Full medical, vision, and dental benefits * 401(k) with company match * 15 days of paid time off * Paid vacations and holidays * Employee referral bonuses * Opportunities for career growth and advancement **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for the Customer Service Representative position at blithequark. Please submit your application, including your resume and a cover letter, through our website. **Equal Opportunity Employer** blithequark is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. blithequark makes hiring decisions based solely on qualifications, merit, and business needs at the time. Apply for this job