**Experienced Customer Support Analyst – Web & Cloud Application Development**

Join the dynamic team at blithequark, a leading player in the aviation industry, as we embark on a new journey to revolutionize customer support. As an Experienced Customer Support Analyst, you will be an integral part of the Data Innovation Group within the Data Innovation Division, where you will utilize your exceptional problem-solving skills to provide first-level issue resolution via phone for all equipment and software supported by our cutting-edge framework. **Introduction** Are you ready to explore a world of possibilities, both at work and during your downtime? At blithequark, we offer a unique opportunity to venture to the far corners of the globe, develop your skills, and become the best version of yourself. As you embark on this exciting journey, you will handle challenges with flexibility and poise, acquiring new skills and propelling your career while having a great time. Come and advance both your personal and professional life, and get ready to take off! **Why You'll Love This Job** This role is an exciting opportunity to join the Data Innovation Group within the Data Innovation Division at blithequark. As an Experienced Customer Support Analyst, you will be responsible for providing first-level issue resolution via phone for all equipment and software supported by our cutting-edge framework. You will work closely with our team to identify and resolve technical issues, ensuring that our customers receive exceptional support and service. **Key Responsibilities** * Provides goal-to-issue resolution via phone, and when necessary, escalates more complex issues to a certified support specialist. * Offers first-level support to end-users for PC equipment and Organization (Windows 7/Windows XP environments) and Centralized computer (UNIX/IBM environments). * Conducts issue identification for the Innovation regions, including Voice, WAN, LAN, PC, Printer, Password Resets, and other related issues. * May interact with internal and external support groups and third-party vendors to identify and address core issues. * Reenacts or reproduces client issues to determine working troubles. * Maintains daily attention to outages and issues framework-wide. * Escalates issues to acceleration groups to ensure client resolution. * Provides timely communication (oral or written) to Level 2 support or other service personnel, as necessary. * Expeditiously consults with Level 2 support or other service personnel regarding quality issues to determine efficacy or strategy. * Stays on duty longer than required as needed and when approved. * Maintains confidentiality regarding employee, organization, and client data. * Exhibits commitment to and compliance with all company and departmental policies, procedures, and practices. **Shift Work Required/24x7 IT Inclusion Climate** As an Experienced Customer Support Analyst, you will be required to work a variety of shifts, including evenings, weekends, and holidays. You will be part of a 24x7 IT inclusion climate, where you will be expected to work collaboratively with your team to ensure that our customers receive exceptional support and service. **All You'll Need for Success** * Least Capabilities: + Training and Earlier Professional training + Specialized degree or equivalent experience + 2+ years Help Desk or client support experience + 2+ years investigating experience with service desk environments + Knowledge and experience in internal server/centralized computer applications, such as Offers, QIK, IBM/TSO/TPX, and Staff * Favored Capabilities: + Instruction and Earlier Professional training + Apple certification (Apple Genius) + A+ Certification * Abilities, Licenses, and Certifications: + Strong relational, written, and verbal communication skills + Ability to perform multiple tasks in a fast-paced environment + Strong critical thinking and analytical skills **What You'll Get** At blithequark, we offer a comprehensive benefits package to support your personal and professional growth. Some of the benefits include: * Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more. * Health programs: We believe that you should be your best self – that's why our health programs provide you with the right tools, resources, and support you need. * 401(k) Program: Available upon hire, and business contributions to your 401(k) program are available after one year. * Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more. **Join Our Team** At blithequark, we value diversity and inclusion, and we're committed to creating a comprehensive workplace that addresses and surpasses the challenges of our diverse world. If you're ready to feel a sense of pride and fulfillment as you do your part to keep the world's largest carrier moving along as planned, come and join our team. Apply Job! Apply for this job