**Experienced Virtual Assistant – Live Chat Support for Global Financial Services Company (blithequark)**

Are you a highly organized and communicative individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment with multiple priorities and deadlines? If so, we invite you to join our dynamic team at blithequark as an Experienced Virtual Assistant – Live Chat Support. As a key member of our global support team, you will play a vital role in providing top-notch support to our customers, helping to drive business growth and success. **About blithequark** blithequark is a leading global financial services company renowned for its innovative payment solutions, travel-related services, and premium credit cards. Founded in 1850, blithequark has a rich history of delivering exceptional customer experiences and providing tailored financial solutions to individuals and businesses worldwide. With a strong commitment to corporate social responsibility, blithequark prioritizes environmental sustainability, community support, and financial literacy initiatives. **Job Summary** As an Experienced Virtual Assistant – Live Chat Support, you will be responsible for providing exceptional customer support through live chat, email, and phone. You will work closely with our global support team to resolve customer inquiries, troubleshoot issues, and provide timely and accurate information. Your primary goal will be to deliver a seamless and personalized experience for our customers, ensuring their satisfaction and loyalty to blithequark. **Key Responsibilities** * Provide exceptional customer support through live chat, email, and phone, responding to customer inquiries and resolving issues in a timely and accurate manner * Collaborate with the global support team to troubleshoot complex issues and provide solutions that meet customer needs * Develop and maintain a deep understanding of blithequark's products and services, including payment solutions, travel-related services, and premium credit cards * Work closely with senior leaders to onboard new team members and provide support for internal developments * Manage and coordinate travel plans, meeting arrangements, and expense reports for senior leaders * Oversee scheduling and coordination of conferences, meetings, and events, ensuring seamless execution and timely follow-up * Support key performance indicator (KPI) reporting and complex presentations for senior leaders * Provide additional support to senior leaders on managerial tasks, including contract signature process management and review and service framework access * Maintain accurate records and documentation, ensuring compliance with blithequark's policies and procedures **Essential Qualifications** * Fluency in English and Portuguese, both written and spoken * Proven experience in a managerial support role in a large organization * Strong communication and interpersonal skills, with the ability to build and maintain effective relationships with senior leaders and colleagues * Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment * Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues and provide creative solutions * Proficiency in Microsoft Office (Excel, Access, PowerPoint, and Salesforce) and other productivity tools * Ability to work in a dynamic and fast-paced environment, with a high level of adaptability and flexibility **Preferred Qualifications** * Experience working in a virtual or remote environment * Familiarity with blithequark's products and services * Strong knowledge of financial services and payment solutions * Experience with Salesforce and other customer relationship management (CRM) tools * Certification in customer service or a related field **Skills and Competencies** * Excellent communication and interpersonal skills * Strong organizational and time management skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong analytical and problem-solving skills * Proficiency in Microsoft Office and other productivity tools * Ability to build and maintain effective relationships with senior leaders and colleagues * Strong adaptability and flexibility in a dynamic and fast-paced environment **Career Growth Opportunities and Learning Benefits** As a member of our global support team, you will have access to a range of career growth opportunities and learning benefits, including: * Professional development and training programs to enhance your skills and knowledge * Opportunities for career advancement and promotion within the company * Collaborative and dynamic work environment with a global team of professionals * Access to cutting-edge technology and tools to support your work * Recognition and rewards for outstanding performance and contributions to the company **Work Environment and Company Culture** blithequark is committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on a foundation of: * Collaboration and teamwork * Innovation and creativity * Customer focus and satisfaction * Continuous learning and development * Diversity and inclusion **Compensation, Perks, and Benefits** As a member of our global support team, you will receive a competitive salary and benefits package, including: * Competitive salary range: R$35,000 - R$45,000 per month * Comprehensive benefits package, including health insurance, retirement plan, and paid time off * Opportunities for professional development and training * Collaborative and dynamic work environment with a global team of professionals * Recognition and rewards for outstanding performance and contributions to the company **How to Apply** If you are a highly organized and communicative individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! Apply for this job