**Experienced Customer Support Online Chat Specialist (Bilingual English + Spanish or Portuguese) - Contract Role at blithequark**
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in people's lives? Do you have a strong fluency in English and a desire to communicate with users in Spanish or Portuguese? We're seeking a highly skilled and empathetic Customer Support Online Chat Specialist to join our dynamic team at blithequark. As a key member of our support team, you'll play a vital role in helping users navigate our prayer and meditation app, Hallow, and providing top-notch support through our Intercom customer messaging platform.
**About blithequark**
At blithequark, we're on a mission to create a world-class prayer and meditation app that combines the beauty of the Church's spirituality with cutting-edge product and content execution. Our goal is to build something truly great that inspires people to grow deeper in their relationship with God. With over 15 million downloads and 250,000 5-star reviews, we're proud of the impact we've made so far. As a startup, we move quickly, take big swings, and value each team member's contributions. If you're passionate about our mission and want to be part of a fast-paced, dynamic team, we'd love to hear from you.
**The Role**
As a Customer Support Online Chat Specialist, you'll be responsible for:
* Answering live chat messages and supporting the needs of our users through our Intercom customer messaging platform in both English and either Spanish or Portuguese
* Collecting and relaying customer feedback to the rest of the blithequark team
* Identifying potential issues and coordinating with the Development team
* Supporting other Customer Support projects as necessary
**What You'll Love**
* **Mission**: This work is incredibly humbling. Every day, we hear amazing stories, and we get the pleasure of working on something that's impacting lives.
* **Growth**: You'll get to journey with us as we grow into a much larger team. You'll contribute to building up Hallow by directly interfacing with users and helping them learn how to use Hallow.
* **Compensation**: We'll offer a competitive compensation package that reflects your skills and experience. This position will begin at 20 hours per week and has the potential to ramp up to 40 hours a week depending on need and volume.
* **Flexibility**: This is a remote contract role, so you can work from anywhere in the world.
**What We're Looking For**
* **Passion**: First and foremost, we're looking for someone excited and passionate about our mission. It makes it a lot more fun to actually care about what you're working on.
* **Experience**: We're seeking experience in Customer Support with the ability to communicate clearly and fluently in English and ideally in Spanish or Portuguese using our chat feature.
* **Aptitude for Learning**: We'll give you the training to be able to answer most of the questions that come your way, but part of the role involves you learning the user journey and being able to creatively address their questions.
* **Technical Savviness**: You should be comfortable with technology and able to navigate our software tools, including Intercom, Stripe, Retool, Notion, Slack, Braintree, Zoom, Google Workspace, and Zendesk.
**Requirements**
* Strong fluency in English and bilingual in Spanish and/or Portuguese
* Familiarity with Intercom, Stripe, Retool, Notion, Slack, Braintree, Zoom, Google Workspace, and Zendesk
* Minimum of 3 years in Customer Support/Service
* Reliable strong internet connection (at least 10 MB/s)
* Flexibility to work various shifts, including evenings and weekends, if needed
* Coding knowledge is a plus, but not required
**What We Offer**
* Competitive compensation package
* Opportunity to work on a mission-driven project that's making a real impact
* Flexible remote work arrangement
* Opportunities for growth and professional development
* Collaborative and dynamic team environment
**How to Apply**
If you're passionate about delivering exceptional customer experiences and want to join our team at blithequark, please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!
Why Join blithequark?
At blithequark, we're on a mission to create a world-class prayer and meditation app that inspires people to grow deeper in their relationship with God. Our team is passionate about delivering exceptional customer experiences and making a meaningful impact in people's lives. If you share our passion and values, we'd love to have you join our team!Our Culture
We're a startup that values collaboration, innovation, and creativity. Our team is made up of talented individuals who are passionate about our mission and committed to delivering exceptional results. We're a remote-friendly company, and we believe that flexibility and work-life balance are essential for success.Our Benefits
We offer a competitive compensation package, flexible remote work arrangement, and opportunities for growth and professional development. Our team members enjoy a collaborative and dynamic work environment, and we're committed to supporting their well-being and success.Our Team
Our team is made up of talented individuals who are passionate about our mission and committed to delivering exceptional results. We're a diverse and inclusive team, and we welcome applications from candidates from all backgrounds.How to Apply
If you're passionate about delivering exceptional customer experiences and want to join our team at blithequark, please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!What We're Looking For
We're seeking a highly skilled and empathetic Customer Support Online Chat Specialist to join our team. If you have a strong fluency in English and a desire to communicate with users in Spanish or Portuguese, we'd love to hear from you. Please submit your application, including your resume and a cover letter, through our website.Requirements
* Strong fluency in English and bilingual in Spanish and/or Portuguese * Familiarity with Intercom, Stripe, Retool, Notion, Slack, Braintree, Zoom, Google Workspace, and Zendesk * Minimum of 3 years in Customer Support/Service * Reliable strong internet connection (at least 10 MB/s) * Flexibility to work various shifts, including evenings and weekends, if needed * Coding knowledge is a plus, but not requiredWhat We Offer
* Competitive compensation package * Opportunity to work on a mission-driven project that's making a real impact * Flexible remote work arrangement * Opportunities for growth and professional development * Collaborative and dynamic team environmentJoin Our Team
If you're passionate about delivering exceptional customer experiences and want to join our team at blithequark, please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!Thank you for considering a career at blithequark! We're excited to hear from you and look forward to reviewing your application.