**Experienced Chat Support Associate – Veterinary Community Engagement and Support**

Join our dynamic team at blithequark, a pioneering force in transforming the animal health industry through innovative eCommerce and mobile platforms. As a Chat Support Associate, you will play a pivotal role in supporting our vibrant community of veterinary professionals, empowering them to make informed purchasing decisions and streamline their supply ordering processes. If you're a proactive, customer-focused individual with a passion for delivering exceptional support experiences, we invite you to join our growing team and be part of a mission to modernize the $50B+ animal health industry. **About blithequark** blithequark is a Y Combinator and venture-backed growth stage company, revolutionizing the way veterinary organizations purchase and manage their supplies. Our community of over 17,000 veterinary hospitals employs tens of thousands of veterinarians, delivering care to millions of animals across all 50 states. We're committed to helping veterinary organizations spend more time giving care and less time shopping and comparing across vendors. Our team is dedicated to creating a positive and delightful experience for every user leveraging our platform for their supply ordering needs. **The Role** As a Chat Support Associate, you will be the primary point of contact for our users, providing timely and effective support through live chats, phone calls, emails, internal discussion boards, and platform demos. You will work collaboratively with our cross-functional teams to ensure a seamless user experience, troubleshoot issues, and provide recommendations for platform enhancements. Your proactive approach and passion for delivering exceptional support will be essential in helping us grow and develop our community of veterinary professionals. **Key Responsibilities** * Support existing blithequark users by responding to user inquiries via live chat, email, and phone in a timely manner * Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner * Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more * Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools * Work with vendor and industry partners to streamline communication and alerts between systems * Help to continuously develop and expand processes in order to streamline support workflows **You Should Have** * 1 year of relevant, customer-facing work experience * 2 Year Associate's Degree or 4 Year College Degree * Excellent written and verbal communication skills * Experience in chat support preferred * Patience and compassion when handling difficult situations * Ability to adapt quickly and manage many concurrent responsibilities * A strong desire to learn and help our customers succeed * A positive attitude and one-for-all team mentality and excellent collaboration skills * Tech/start-up work experience is a plus but not required **Benefits (Full Time Roles)** * 100% remote within the USA * Medical, Dental, and Vision Insurance * Automatic 401k contribution * Employee referral program * At-home office set up * Bi-annual company retreats * Open vacation policy * Equity * Monthly team events **Why Join blithequark?** * Be part of a dynamic and growing team revolutionizing the animal health industry * Work with a talented and passionate team dedicated to delivering exceptional support experiences * Enjoy a flexible and remote work environment with a focus on work-life balance * Develop your skills and expertise in a fast-paced and innovative environment * Participate in bi-annual company retreats and team-building activities * Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, and automatic 401k contribution **Equal Opportunity Employer** blithequark is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs. **Stay Scam-Smart!** We understand the importance of your job search and want to ensure your experience is positive and secure. Always exercise caution and stay scam-smart! Our job listings are exclusively available on official sites (our careers page, LinkedIn, BuiltIn, and Indeed). Be cautious of other sources claiming to represent us or any organization that you're interested in. Stay on the lookout for suspicious communications and verify their authenticity before responding. Remember, during the application process, we will never request sensitive personal or financial information from you. Keep your personal data secure! **Apply Now!** If you're a motivated and customer-focused individual with a passion for delivering exceptional support experiences, we invite you to join our growing team at blithequark. Apply now and be part of a mission to modernize the $50B+ animal health industry. Apply for this job