Experienced Pre-Licensing Training Agent - Remote Opportunity with Teleperformance

Join the Teleperformance Team: Empowering Your Career as a Pre-Licensing Training Agent from the Comfort of Your Home

Teleperformance, a global leader in digital business services, is on the lookout for talented individuals to join our team as Pre-Licensing Training Agents. This role is perfect for those who are passionate about delivering exceptional customer service and are looking for a career that offers growth, learning, and a competitive compensation package. As a Pre-Licensing Training Agent, you will be at the forefront of our customer service operations, working remotely and being part of a dynamic team that is committed to making a difference.

About Teleperformance: A Global Force for Good

Teleperformance is not just a company; it's a community of over 500,000 passionate individuals who speak more than 300 languages and are dedicated to helping the world's best brands streamline their business in meaningful and sustainable ways. With a presence in numerous countries and a commitment to supporting our communities, clients, and the environment, we offer a work environment that is not only engaging but also fulfilling. Our mission is to make people's lives simpler, faster, and safer through our high-tech and high-touch approach, blended with deep industry and geographic expertise.

Your Path to Becoming a Licensed Insurance Agent

One of the most exciting aspects of this role is the opportunity to become a Licensed Insurance Agent. Teleperformance offers a comprehensive 7-day paid training program designed to prepare you for the State Insurance Exam. This is a unique opportunity where you get paid to study, and we provide the trainer, study materials, and cover the cost and scheduling of your state exam. All you need is a computer or tablet to complete your studies. Upon passing your exam, we will support you in obtaining your license in the 50 states/territories we operate in and provide the necessary equipment to excel in your role as a Licensed Agent.

Key Responsibilities: Delivering Exceptional Customer Service

As a Pre-Licensing Training Agent, your role will be multifaceted, focusing on resolving complex consumer issues, advising first-level representatives on high-level issues, and providing support to policyholders with billing questions, policy changes, and other needs. Your responsibilities will include:

• Resolving complex consumer issues with a customer-centric approach, ensuring adherence to company and departmental guidelines.
• Advising first-level representatives on high-level issues, providing guidance and support to enhance their problem-solving skills.
• Assisting policyholders with billing questions and concerns, ensuring timely and effective resolution.
• Providing support to policyholders with policy changes, recommendations, and adjustments as necessary.
• Utilizing excellent decision-making skills and innovation to respond to consumer concerns in a fast-paced environment.

Qualifications: We're Looking for Fearless Individuals

To succeed in this role, you must possess a combination of skills and qualifications that demonstrate your ability to deliver exceptional customer service and work effectively in a remote setting. The essential qualifications include:

• Being located in Florida.
• A minimum of 6 months of customer service experience.
• Being over 18 years of age.
• A typing speed of at least 25 words per minute.
• A High School Diploma or GED.
• Comfort with desktop computer systems and proven oral and written communication skills.

Preferred qualifications that will set you apart include:

• 6 months of Call Center experience.
• Logical problem-solving skills and the ability to prioritize work effectively.
• Availability to work various shifts, demonstrating flexibility and a commitment to meeting business needs.
• Proficiency in using Windows operating systems.

Work from Home Requirements: Ensuring a Productive Remote Work Environment

To work effectively from home, you must meet our internet requirements, which include:

• A minimum subscribed download rate of 15.0 Mbps.
• A minimum subscribed upload rate of 5.0 Mbps.
• No packet loss and a ping under 50ms.
• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN.
• Proof of internet speed will be required.
• A clean and quiet workspace to ensure minimal distractions and optimal productivity.

What We Offer: A Comprehensive Benefits Package and Career Growth

At Teleperformance, we believe in rewarding our employees with a competitive compensation package and a range of benefits that support your well-being and career growth. Our benefits include:

• Paid Training: Get paid to study and prepare for your State Insurance Exam.
• Competitive Wages: Earn a salary that reflects your skills and experience.
• Full Benefits: Enjoy medical, dental, vision, 401k, and more.
• Paid Time Off: Take a break and recharge with paid time off.
• Employee Wellness and Engagement Programs: Participate in programs designed to enhance your well-being and job satisfaction.

Career Growth Opportunities: Your Potential is Limitless

At Teleperformance, we are committed to your career growth and development. Our Chief Client Officer started her career as an agent and rose through the ranks, demonstrating that with hard work and dedication, the sky is the limit. You will have the opportunity to interact with people from diverse backgrounds, face new challenges daily, and grow both personally and professionally.

Our Culture: A Workplace That Values Inclusion and Diversity

We pride ourselves on creating a culture of inclusion and diversity, where everyone feels welcome, valued, and supported. Our mission is to provide an environment where our employees can bring their best selves to work every day, feeling happy, healthy, and engaged. We believe that when employees are happy and healthy, they are more productive, creative, and committed to delivering exceptional service.

Teleperformance: An Equal Opportunity Employer

We are an equal opportunity employer, committed to creating a workplace that is free from discrimination and where everyone has the opportunity to succeed based on their merits. We encourage applications from diverse candidates and look forward to welcoming you to our team.

Join Our Team: Apply Now!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team, and we believe that your unique skills and experience could be the perfect fit. Apply now and take the first step towards a rewarding career with Teleperformance.

Employment Type: FULL_TIME

Don't miss this opportunity to be part of a dynamic team that is shaping the future of customer service. Apply today and discover a career that offers growth, learning, and a competitive compensation package.