Experienced Part-Time Evening Receptionist – Delivering Exceptional Customer Service in a Dynamic Healthcare Environment

Key Responsibilities

• Answer telephone calls, determine the nature of the call, and direct callers to the appropriate individual or department in a timely and professional manner.
• Take accurate messages when personnel are unavailable and ensure that messages are delivered promptly and efficiently.
• Operate the paging/telephone system as required, and troubleshoot any technical issues that may arise.
• Greet and direct visitors to the appropriate personnel, and provide them with any necessary information or support.
• Provide administrative support as assigned, including preparing documents, maintaining records, and performing other related tasks.
• Participate in scheduled training, educational classes, and orientation programs to maintain licensure and certification, and to enhance the quality of care and services we provide.
• Maintain and work within established departmental, center, and home office policies and procedures, objectives, quality improvement programs, and safety, environmental, and infection control standards.

Essential Qualifications

To be successful in this role, you will need to have:

• A High School diploma or GED.
• Previous receptionist experience, preferably in a healthcare setting.
• Excellent communication and interpersonal skills, with the ability to interact with people at all levels.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
• Proficiency in operating a computer and other office equipment, including telephone and paging systems.
• The ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Prior experience working in a healthcare setting, with knowledge of medical terminology and healthcare procedures.
• Experience with electronic medical records and other healthcare software applications.
• Bilingual or multilingual skills, with the ability to communicate with patients and families who speak different languages.
• Certification as a medical receptionist or administrative assistant, or a related field.

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Excellent communication skills, with the ability to interact with people at all levels, including patients, families, staff, and external partners.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
• Proficiency in operating a computer and other office equipment, including telephone and paging systems, electronic medical records, and other healthcare software applications.
• Attention to detail and accuracy, with the ability to maintain accurate records and perform tasks with a high level of precision.
• Ability to work in a team environment, with a positive and supportive attitude, and a willingness to help others and contribute to the success of the team.

Career Growth Opportunities and Learning Benefits

At Wyant Woods Healthcare Center, we are committed to the growth and development of our staff, and we offer a range of career growth opportunities and learning benefits, including:

• Professional development programs, including training, education, and certification opportunities.
• Mentorship and coaching, with experienced staff who can provide guidance and support.
• Career advancement opportunities, with the potential to move into leadership or specialized roles.
• Cross-training and job rotation, to help you develop new skills and gain experience in different areas.

Work Environment and Company Culture

Our center is a dynamic and supportive work environment, where everyone is valued and respected. We are committed to creating a positive and inclusive culture, where staff can thrive and grow, and where patients and families can feel safe and supported. We offer a range of benefits and perks, including:

• Competitive wages and benefits, including medical, dental, and vision coverage, 401(k) with employer match, and Flexible Spending Accounts.
• Generous paid time off, including vacation, sick leave, and holidays.
• Recognition and reward programs, to recognize and reward staff for their hard work and contributions.
• Opportunities for socialization and team-building, including staff events, activities, and celebrations.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Hourly wage, with the potential for overtime and bonuses.
• Benefits package, including medical, dental, and vision coverage, 401(k) with employer match, and Flexible Spending Accounts.
• Generous paid time off, including vacation, sick leave, and holidays.
• Recognition and reward programs, to recognize and reward staff for their hard work and contributions.

Conclusion

If you are a motivated and organized individual with excellent communication skills and a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity. As a Part-Time Evening Receptionist at Wyant Woods Healthcare Center, you will be part of a dynamic and supportive team, and you will have the opportunity to make a real difference in the lives of our patients, residents, and their families. Don't miss out on this chance to grow your career and be part of a caring and compassionate community. Apply today!